Turned into a better experience I recently moved and wanted to check my BankMobile account because I wasn't sure if I had to change the address on the site or if I could change it via my college's webpage. I accidentally locked myself out of my account and called their customer service line, and it did nothing for me I was on hold for a good 20ish minutes until I got hung up on for absolutely no reason. Edit: I saw that other people were getting help on Twitter which was much faster and more helpful. Thank you Cathy.

Cathy was very helpful Cathy was very helpful. I had an issue setting up my account and assistance was very prompt and rectified immediately. Great service from Cathy!

They were consistent They were consistent, efficient, and responded on time! Thank you, BM for your service. sending peace and love, EMCI.

I was on hold several times trying to… I was on hold several times trying to contact Bank Mobile customer service through phone. I started looking for other contact options and came across Bank Mobile Twitter and noticed that the staff were helping other people in need of help. I sent a DM and was very grateful at how quick Mike responded to me and helped me. I was shocked that I received help so fast compared to how long I was waiting on the phone for.

Cathy was the best. Cathy was the best. (I received an email thanking me, Alexander Sandavol, for creating my first review. Thing is, that’s not my name and I didn’t create this review.)