Paul- from the Facebook chat- he was… Paul- from the Facebook chat- he was exceptional!! I had been dealing with major frustration over the app face recognition log in- (mostly that it quits recognizing my face sometimes- y’all should check into that) and out of sheer frustration I hunted y’all down on fb - right away Paul was able to help!! He was- reassuring and ready to handle business!! I felt very secure and very appreciative towards him. Trying to call y’all- is not real obviously. 0.o

Turned into a better experience I recently moved and wanted to check my BankMobile account because I wasn't sure if I had to change the address on the site or if I could change it via my college's webpage. I accidentally locked myself out of my account and called their customer service line, and it did nothing for me I was on hold for a good 20ish minutes until I got hung up on for absolutely no reason. Edit: I saw that other people were getting help on Twitter which was much faster and more helpful. Thank you Cathy.

Awesome Customer Support on Twitter Cathy was super helpful, clear, concise and quick with unlocking my account and helping me set up a new password! Recommend their Twitter support 100%!

Cathy was the best. Cathy was the best. (I received an email thanking me, Alexander Sandavol, for creating my first review. Thing is, that’s not my name and I didn’t create this review.)

I was on hold several times trying to… I was on hold several times trying to contact Bank Mobile customer service through phone. I started looking for other contact options and came across Bank Mobile Twitter and noticed that the staff were helping other people in need of help. I sent a DM and was very grateful at how quick Mike responded to me and helped me. I was shocked that I received help so fast compared to how long I was waiting on the phone for.