Very short wait to connect with a human… Very short wait to connect with a human being ( which is rarely the case with other businesses). The agent was easy to understand, knowledgeable and gave clear easy to follow directions.

Quick and easy The website is easy to use. Have your information ready. Took about 10 minutes. I was also able to communicate easily when I had a question. Confirmations were emailed to me right away. The app is also easy to use and pretty thorough, as far as the account information you can obtain without having to go through the website. Altogether highly recommend.

Account Closure/Opening I was attempting to close one account and move the funds to another. The process was incomplete, and I received an error message indicating I had been logged out. I sent an email explaining what happened and asked for assistance to be sure what I wanted to accomplish was actually accomplished. A representative responded in a timely manner.

emailing support provided me the… emailing support provided me the answers I needed to transfer funds into my Bank5 savings account. Very easy. Thanks to all who helped.

I should be able to transact by phone… I should be able to transact by phone not waste a phone call wait time only to be told to send an email