No Pleased This online bank offers very little in the way of managing a maturing CD. There's no way to indicate what you want to do at maturity, or where to transfer your funds at maturity. Only by calling them did i find out that you must send them a secure email with instructions, bank routing and account numbers, etc., for where you want your money to go. This is ridiculous. They didn't even have the account information for the funds source I used to set-up and fund the CD. Not good.

FANTASTIC CUSTOMER SERVICE AND RATES My first experience and I couldn't had asked for better professionalism, customer relations, and positive energy. I hope they can stay with great rates and keep the attitude I was given. I want to stay around awhile.

I should be able to transact by phone… I should be able to transact by phone not waste a phone call wait time only to be told to send an email

Quick and easy The website is easy to use. Have your information ready. Took about 10 minutes. I was also able to communicate easily when I had a question. Confirmations were emailed to me right away. The app is also easy to use and pretty thorough, as far as the account information you can obtain without having to go through the website. Altogether highly recommend.

First of all First of all, my call was answered relatively quickly compared to other financial institutions I have dealt with, which was a very pleasant start. The representative was very knowledgeable and answered my questions without hesitation. I am very pleased with Bank5 Connect, which is why I continued to roll-over my investment.