I love this credit union I love this credit union! The staff is very nice and helpful, I always feel appreciated and valued when I go to my local branch. My favorite is the mobile app, the updates were a little off at first; however, it was quickly fixed and now I use it for everything. I can deposit checks, transfer money, and pay bills.

Automatic Payments I like almost everything about Great Basin except the original setup of my automatic car payment. I thought that since I set everything up online as per instructions everything was good. But apparently not, I had to call customer service to find out why my payment had not been debited. They took care of it for me, apparently, I didn't understand the instructions completely. Or, they weren't clear, which I feel they weren't.

Happy to be here, some minor kinks We used to bank with a big branch but switched because of the fees and low savings rates. We like that GBFCU is local to home and has a variety of products that will serve our family. The sign up process was a little more in depth than if you go to other banks, but we had our new account opened and ready to use with debit cards within a week. However, 3 months in, we realized we weren’t getting all the benefits and high interest rate on our high yield checking. The customer service guy at GBFCU was really helpful and I’m so glad we have a high yield checking, but I was frustrated that it took us two months to get all the perks of the account because of a system error. I signed up for e-bills online (twice), but it didn’t “take” until I called the branch after not getting my higher interest rate for the second month in a row. I was disappointed, and they couldn’t make it retroactive, so if you switch to this bank, be aware of that. Make sure you do all the steps and verify with the branch. Other than that, I’ve been pretty happy overall and am glad to be banking with a credit union now.

Great Service We went to another credit union to open an account anddeposit a large check. At first we were basically ignored and then told to come back the next day. Our daughter recommended Great Basin CU and we were greeted and taken care of. A world of difference.

Perhaps the most important thing to me… Perhaps the most important thing to me is that I've never been sent on some time- devouring, wild goose chase because someone at Great Basin either gave me the wrong info or didn't feel like doing their job. Big thumbs up to the staff at GBFCU! Oh, AND these guys were the ONLY bank to approve the loan for my dream truck!!! 😁 Thank you Great Basin!