don't even bother I have never been so disappointed and frustrated with a customer service before and hope I never will be again. I bought a T shirt in size M through Billie Eilish's UK store and was very disappointed when it arrived. Firstly the quality of the print wasn't very good, but more importantly the T shirt was a lot smaller than advertised. It was 3.5 inches shorter than described on Universal's online size guide. I emailed the customer support telling them about this and asking for the correct measurements so I could buy a size that fits. The reply I got was about how to return it for a refund, which is not what I asked for. I asked again, and just got a link to the online size guide. After exchanging a few emails it was clear that I was interacting with an AI bot as the replies were so generic and were not addressing the issue at hand. I asked to speak to a person but was unsuccessful - they said that they "cannot attest to the size of every time in our store as we do not have access to that information", with the link for the size guide again, and that they could not exchange the T shirt for a smaller size. This was beyond frustrating. The emails I received were filled with random spelling mistakes and jarbled sentences that didn't even make sense. They did eventually offer me an exchange, but for a smaller T shirt, despite me repeatedly telling them that I needed a larger size. I was not getting through to them so I gave them some feedback and clearly stated I will accept an exchange for an XL size. They then replied saying once I gave them proof of postage they will process my refund (?!) which I did not ask for. I did not trust that they would exchange the T shirt if I asked again, so I accepted the refund and re-ordered an XL. I was however disappointed again, the XL was also 3 inches smaller than the size guide and the proportions were terrible. I have given up and will be returning this T shirt too. Additonally, the label on the packaging of this shirt said 'MENS', even though it is a unisex piece of clothing. Overall they showed a complete lack of competence and disregard for their customers' time and satisfaction. I am upset that Billie Eilish is continuing to partner with Universal because she has so many young fans that are completely let down by their services when all they want to do is support Billie and buy her merchandise.

UMG is awful UMG is well known for abusing copyright law which not only includes copyright striking videos with music they don't own but also striking random videos and now trying to pull songs from TikTok muting thousands of people's videos effectively rendering then unwatchable all for greed. Two words UMG Sucks.

Return requests ignored. Delayed shipment repeatedly. Now it's impossible to return items. Returns require an RMA prior to sending the items back, and I've been waiting 17 days for a response. The only response received back in that time completely ignored my clear RMA request, resulting in me having to email yet again. Any email takes a minimum of 7 days to get a response. Will be going through my credit card to recover funds.

PLEASE DO NOT USE PLEASE DO NOT USE. Bought my 12 year old daughter a Taylor Swift sweatshirt on 13th December for Christmas with next day delivery and here we are 29th January with still no item and no valid explanation and constant reminders that they are actually breaking trading laws by not supplying said item seem to go unnoticed. Happy to take your money but nothing else. No wonder Taylor is on the way to being a billionaire if this is how her record company do business

zachary latham ray baker I'm celebrity… zachary latham ray baker I'm celebrity model and singer and songwriter and in tiktok music director oral major major record labels Love yourself and love you for you and your got you what you get what you want