Do not order, you will not receive your purchase. Still have not received my order from the beginning of December (The Who merchandise). Like everyone else here, my emails have been dodged and the ship date has been continuously pushed. Twice now I have been promised shipment in the next few days and a UPS tracking number was created about two weeks ago (UPS has no record of it in their system). Do not purchase from this company. Edit: I have now received my order, but am leaving my rating as-is due to the lack of communication throughout the process and overall poor experience.

Me and my homies hate UMG I wish I had read these reviews before ordering from UMG. Much like everyone else, I was bugging customer service for 3 months about my order, and after receiving a tracking link that never updated, I was told that there was an error and I could either get a refund or a reshipment if they have stock (they don't). After 3 months of being strung along. Please save your money and sanity and NEVER order from here.

Avoid if you can Absolutely atrocious customer service. Ben waiting over 3 months for them to resolve my wrong order which would have been refunded 3 months ago due to a factory error. Instead here we are 3 months later with them replying once a week at best to my emails. So sad that musicians own merch uses this company as it lets all their fans down

Purchase never ships Purchased vinyls on November 24th, 2023. It's now January 9th and my order still hasn't been shipped. Contacted customer support twice already and haven't got a single reply. Will be calling my credit card company to dispute this care since it seems Universal just simply stole my money.

don't even bother I have never been so disappointed and frustrated with a customer service before and hope I never will be again. I bought a T shirt in size M through Billie Eilish's UK store and was very disappointed when it arrived. Firstly the quality of the print wasn't very good, but more importantly the T shirt was a lot smaller than advertised. It was 3.5 inches shorter than described on Universal's online size guide. I emailed the customer support telling them about this and asking for the correct measurements so I could buy a size that fits. The reply I got was about how to return it for a refund, which is not what I asked for. I asked again, and just got a link to the online size guide. After exchanging a few emails it was clear that I was interacting with an AI bot as the replies were so generic and were not addressing the issue at hand. I asked to speak to a person but was unsuccessful - they said that they "cannot attest to the size of every time in our store as we do not have access to that information", with the link for the size guide again, and that they could not exchange the T shirt for a smaller size. This was beyond frustrating. The emails I received were filled with random spelling mistakes and jarbled sentences that didn't even make sense. They did eventually offer me an exchange, but for a smaller T shirt, despite me repeatedly telling them that I needed a larger size. I was not getting through to them so I gave them some feedback and clearly stated I will accept an exchange for an XL size. They then replied saying once I gave them proof of postage they will process my refund (?!) which I did not ask for. I did not trust that they would exchange the T shirt if I asked again, so I accepted the refund and re-ordered an XL. I was however disappointed again, the XL was also 3 inches smaller than the size guide and the proportions were terrible. I have given up and will be returning this T shirt too. Additonally, the label on the packaging of this shirt said 'MENS', even though it is a unisex piece of clothing. Overall they showed a complete lack of competence and disregard for their customers' time and satisfaction. I am upset that Billie Eilish is continuing to partner with Universal because she has so many young fans that are completely let down by their services when all they want to do is support Billie and buy her merchandise.