PLEASE DO NOT USE PLEASE DO NOT USE. Bought my 12 year old daughter a Taylor Swift sweatshirt on 13th December for Christmas with next day delivery and here we are 29th January with still no item and no valid explanation and constant reminders that they are actually breaking trading laws by not supplying said item seem to go unnoticed. Happy to take your money but nothing else. No wonder Taylor is on the way to being a billionaire if this is how her record company do business

zachary latham ray baker I'm celebrity… zachary latham ray baker I'm celebrity model and singer and songwriter and in tiktok music director oral major major record labels Love yourself and love you for you and your got you what you get what you want

I wish I read all the negative reviews… I wish I read all the negative reviews before I ordered. First of all, umusic hides behind a lot of artists e-store, so you may be interacting with them without knowing. Second of all, they have very crazy shipping prices. Last one to seal the deal, they are extremely irresponsible with shipping. One of my order took more than 6 months to get a proper update, and they refunded one of my item because it is no longer available... (after 6 months maybe?), and then charged me the same shipping rate for the rest of the items. I know for a fact that charge extra for shipping more items. And this is after me checking the website weeks after weeks seeing when they are going to send my order out - and they always lie and say it's in a couple more days. Terrible merchant, should be out of business. They are only around because they have monopoly in the labels industry.

Save your money & frustration level Placed an order Jan 24, 2024. They shipped a completely different item. They requested that item to be ret'd to them with tracking & print off required return info to include in return pkg - all at my own expense. I requested a refund in several emails & by note in ret'd item. They say to give them 10 business days once item is received back & "we will have your request accommodated". Tracking verified that the item was delivered back to them Feb 16, 2024 @ 2:08pm. I gave them 3 wks & asked where my refund is. They closed my ticket request saying it was "solved". It's now Mar 16, 2024 so I guess I can kiss $52.56 goodbye!!!

Plain Theft. No refunds no customer service I bought something that was promised to arrive "on release date or before". That date passed. They don't have the item, the estimated date of shipping get pushed back every day and it's for next month now. They won't refund me. They say that I have to wait until they get the album, and when they ship it (it could be next year, who knows) I have to return it to them and only then, the refund "process" can start. At this point I'm sure that if the albjm ever comes and I return it, I would end up with nothing.