Plain Theft. No refunds no customer service I bought something that was promised to arrive "on release date or before". That date passed. They don't have the item, the estimated date of shipping get pushed back every day and it's for next month now. They won't refund me. They say that I have to wait until they get the album, and when they ship it (it could be next year, who knows) I have to return it to them and only then, the refund "process" can start. At this point I'm sure that if the albjm ever comes and I return it, I would end up with nothing.

Save your money & frustration level Placed an order Jan 24, 2024. They shipped a completely different item. They requested that item to be ret'd to them with tracking & print off required return info to include in return pkg - all at my own expense. I requested a refund in several emails & by note in ret'd item. They say to give them 10 business days once item is received back & "we will have your request accommodated". Tracking verified that the item was delivered back to them Feb 16, 2024 @ 2:08pm. I gave them 3 wks & asked where my refund is. They closed my ticket request saying it was "solved". It's now Mar 16, 2024 so I guess I can kiss $52.56 goodbye!!!

UMG is awful UMG is well known for abusing copyright law which not only includes copyright striking videos with music they don't own but also striking random videos and now trying to pull songs from TikTok muting thousands of people's videos effectively rendering then unwatchable all for greed. Two words UMG Sucks.

I would give a zero if possible I would give a zero if possible. They have screwed up over and over again, it's almost comical. They have sent wrong items on multiple occasions. They have failed to send replacements or refunds on multiple occasions. It takes them weeks to respond to customer service emails. I would highly recommend staying far away.

Package never arrived I sent an email out seconds after ordering asking a question. (November 23, 2023) I finally received an answer today (February 28, 2024) saying product was delivered December 7th. Well it was not, and I have no idea where they delivered my Christmas gift to, and I am sure I will never hear from them again!