Avoid if you can Absolutely atrocious customer service. Ben waiting over 3 months for them to resolve my wrong order which would have been refunded 3 months ago due to a factory error. Instead here we are 3 months later with them replying once a week at best to my emails. So sad that musicians own merch uses this company as it lets all their fans down

Purchase never ships Purchased vinyls on November 24th, 2023. It's now January 9th and my order still hasn't been shipped. Contacted customer support twice already and haven't got a single reply. Will be calling my credit card company to dispute this care since it seems Universal just simply stole my money.

Just Don't. Placed a pre-order on an album in May 2023 with it's marked release being July 2023. July came and went. I eventually made contact with them asking where my order was on December 2023. I heard back from them in January with a generic "sorry we haven't received a shipment yet" message. I can now purchase this exact album/varient many other places both new and second hand as of today (27/02/24). Suffice to say they're lying through their teeth and couldn't care less. Please, if you value your money and want to actually receive what you pay for, DON'T purchase anything from these scammers.

Just horrifically bad Just horrifically bad. Items won't be shipped for a month after purchase, and even then, if you reach out to customer service for help, there's like a 50% chance they'll tell you that your package was lost and all you're getting is a refund. At least with Taylor Swift's merchandise, it feels like no one cares about how awful the service is because they know people will still buy the merch.

I wish I had read these reviews. I wish I had read these reviews. Customer service (sic) is a(n unfunny) joke. The best is the tracking numbers that don’t exist in any carriers system and the complete lack of meaningful communication outside of canned responses that they copy/paste IF they respond, which is almost never. Hates a strong word….but appropriate. NEVER ORDER FROM THIS COMPANY!!