Plain Theft. No refunds no customer service I bought something that was promised to arrive "on release date or before". That date passed. They don't have the item, the estimated date of shipping get pushed back every day and it's for next month now. They won't refund me. They say that I have to wait until they get the album, and when they ship it (it could be next year, who knows) I have to return it to them and only then, the refund "process" can start. At this point I'm sure that if the albjm ever comes and I return it, I would end up with nothing.

😑hated this Bought something expensive for Christmas when it was in stock, never showed up, customer service didn’t get back to me, then two months later I’m asking again and they’re saying it “got lost” and then a month later they’re saying whoops we don’t got it after I contact them AGAIN. The only option shouldn’t be a refund. This was supposed to be my big Christmas present for someone, and they ruined it, thanks guys!

After reading all the negative reviews… After reading all the negative reviews I was very skeptical to buy from UMG Africa. Well,I made my first purchase and had a very pleasant experience. Excellent service, super fast shipping and very fast response from UMG. I will recommend buying from UMG Africa. Thank you very much

I wish I had read these reviews. I wish I had read these reviews. Customer service (sic) is a(n unfunny) joke. The best is the tracking numbers that don’t exist in any carriers system and the complete lack of meaningful communication outside of canned responses that they copy/paste IF they respond, which is almost never. Hates a strong word….but appropriate. NEVER ORDER FROM THIS COMPANY!!

Return requests ignored. Delayed shipment repeatedly. Now it's impossible to return items. Returns require an RMA prior to sending the items back, and I've been waiting 17 days for a response. The only response received back in that time completely ignored my clear RMA request, resulting in me having to email yet again. Any email takes a minimum of 7 days to get a response. Will be going through my credit card to recover funds.