Just avoid. Booking went smoothly but took nearly half an hour at the Premier Inn check in desk (who were patient, persistent and overall brilliant) to work out all the procrastinated steps egencia has placed in our way to so much as check in. The meal/breakfast voucher was then declined so will have to claim back through expenses. I just hope I don't get a parking fine in the post if that "pre-authorised" charge gets rejected!

Terrible company Terrible company, constantly sending demands and rude emails and how and when my business must accept payment. They don’t care that we’re only a small family owned business barely surviving the pandemic. They have unpaid invoices and just ignored all emails.

GOD AWFUL Manila-Based call center with… GOD AWFUL Manila-Based call center with the dumbest people they can find. I booked a ticket through their service this afternoon, and it never got put into the system. They have taken outsourcing / offshoring to a new low. The purchase by American Express seems to have pushed them even further down. Bottom line: If you book flights online and never have an issue, Egencia will suffice. IF, for some reason, you need a representative, hang up until you get someone in the USA. However, that's getting harder to do also - I called six times, and it was always the Philippines.

Very unsatisfactory Very unsatisfactory, booked long-haul flights to Japan from UK in early June and 2 weeks prior to the journey have an email saying flights not ticketed and they cannot give a reason why, but wish to charge 3x the original price as have to book fresh tickets! Customer service were not apologetic. Avoid if you can!

Egencia is the worst corporate travel… Egencia is the worst corporate travel company in the world. No one speaks English, you can understand anyone, people screaming in the background, and they are no help whatsoever.