Worst chat support ever Worst chat support I have ever experienced. Endless back and forth, slow to get back to you and no one seems to have any specific subject knowledge. I do not understand why companies still use this service, there is zero value in using this site.

FRAUDULENT CHARGES. FRAUDULENT CHARGES. A week ago I was charged almost 300€. Despite the fact that I no longer work for the company using their booking portal for more than a year. In other words, they have made me a FRAUDULENT CHARGE. The most frustrating thing is that they do not provide any channel for resolution of the incident, which may be a mistake, but they have no intention of solving. They have deleted my profile but not my card number. A SCAM

Incredibly lousy travel agent! Incredibly lousy travel agent! The company I work for had the bad taste to choose Egencia for all the bookings of the company’s business trips. Never ever has Egencia been able to provide an accurate voucher for the booked hotels. We always end up having to pay at the hotel. That also includes car rentals. Everyone I talk to who have been using Egencia say the same. I wish my company could switch to another travel agent.

For all bookings you need to follow-up… For all bookings you need to follow-up to ensure that they are approved as you do not get any alerts from Egencia about outstanding approvals. The phone helpline is a disaster with up to 35 min in waiting line. In addition on their hotel website for business travel they list hostels that are fit for backpackers. Overall it is not a good business travel site, if you can find a small corporate travel agency where you can have face-to-face contact as Egencia is not yet up to scratch

Terrible company Terrible company, constantly sending demands and rude emails and how and when my business must accept payment. They don’t care that we’re only a small family owned business barely surviving the pandemic. They have unpaid invoices and just ignored all emails.