Brittany Adams
GBUnreliable! This company was working for us for about 2 months. The card all of a sudden started being declined for fraudulent activity, which we verified wasn’t accurate. They couldn’t remove the block or explain the issue so they sent a new card. We were unable to use the account for a week. The next month they decreased the credit balance with no warning and my driver couldn’t get fuel out of town. I called 3 business days ago and no resolution or explanation. They are horrible to partner with if you are a new business. I will be closing our account, since they have proven to be unreliable. DON’T DO IT!
Eric
GBThe level of incompetence at this… The level of incompetence at this company is hard to believe. Have been trying to get them to correct a bank account number that they use for four months! So they use the wrong account, while we then manually pay, but when the ACH is rejected they put us on hold for 7 days, no exceptions, it's POLICY, even though it is their fault to begin with and account is paid. Their phone IVR is horrible, their phone VOIP is worse. Terrible company, financial services hides behind multiple barriers. BP WAKE UP, STOP USING THIS COMPANY. They don't care, they cost you business.
George Pate
GBZero stars Zero stars! Speedway, wake up! Find a new partner beside FleetCor. The absolute worst customer service experience. We spend about 5k a month, so we are not big potatoes, but not small neither. Anyhow, FleetCor is having problems with their local post office (per their customer service) delivering mail on time. In the past 6 months, they have locked our account because of non-payment 3 times. Even though we mailed a check up to 10 days prior to the due date. They has left our drivers stranded without the ability to fill up. Call customer service and get run around. We are done! Currently applying for credit with a competitor and will be parting ways.
Mr Brenchley
GBA truly Terrible service Avoid ! A truly Terrible service Avoid ! So after much persuasion and sales pitch we used this company for 3 months which was perfectly fine. However, in the background without notice our account was handed to the management of one of their in house commission based resellers. No information about this was sent or agreed and they proceeded to charge us outside the remit and way above the price of the original very clearly verbally formed contract which was recorded at the time. Having raised this our concerns were firstly ignored then defiantly the company disrupted our processes sufficiently to cause us hours of work plus distress to our working environment. Working in the customer service sector ourselves for over 24 years we can honestly advise never to have dealings with this dishonest company.
Holly Whitlow
GBThis company deserves negative stars This company deserves negative stars. They only allow a 10 day period for payment. They never have the invoice done on the 1st, but expect the payment to be timely. They charge bogus fees without consent. If you pay your outstanding balance in full becasue the statement is not in yet, and transctions clear after tha, you will be charged an exhorbent fee of $1400 or more. They are a total rip off. They need to go down and be sued by every single user that has ever had their card. Anyone want to pursue a class action suit?