Very disappointing customer service Very disappointing customer service. We received no update on our order, when I chased I was advised there is delays in the warehouse and they are working on it. That is fine, I understand things can be delayed but the lack of communication is pretty poor. Won’t be rushing back to shop here in the future.

I recently bought my first tropical… I recently bought my first tropical tank from these guys, was fast and easy delivery and made two more purchases after that. Thought I put the wrong delivery address, emailed swell customer service took the time to get all the correct information and replied very quick and was resolved. Very good prices also from other sites I’ve seen. Overall I am very pleased and will definitely be purchasing from use again

Miah was a great help Miah was a great help, they were very quick in replying, smooth sailing and no nonsense. Just great customer service and getting matters resolved quickly

This company goes above and beyond This company goes above and beyond. I had an issue with my order and they were quick to sort it out. I was sent crickets instead of calci worms and Holly was quick to respond to my email and quick to message the provider to get the right ones sent. Will definitely be ordering again. Haven't had an issue in the past when ordering from this company. And they were quick to fix the mistake.

Very helpful I emailed swell reptiles them inform them that I had not received part of my order they sorted it out straight away and I had it delivered the next day. I am very happy.