Frank Bullington @ WhaleyFoodService We recently received service from Frankie Bullington and he did an outstanding job. He provided excellent customer service, ensuring that all our questions and concerns were taken care of and also going out his way to make sure that we were up and running in excellent time. - Daniel and Alanna

Service gave wrong diagnostic and charged ,$150.00 without checking the refrigerator. He just looked at the unit and suggested a new compressor and condenser. I replaced thermostat and it cost $89.00 I did the repair myself and the unit is working fine the thermostat was replaced for $89.00. Your Repairman was just anxious to get the service charge of a $149.00 and leave. What a ripoff? Sorry it was a very bad experience.

whaleys service review I have been at cape fear now for about 7 years and throughout this time I have called about Whaley food service to repair different units in out dietary department or I may have had to order some parts and Whaley has always been very good in service and very professional. I would not hesitate to call on Whaley again . I would like to say thanks for always being there for us.

WATCH OUT form their TRANSPORTATION CHARGE Asked to come out to fix a fryer locally-- had never seen the machine before--- worked for two hours educating himself on the unit- charged for two hours- no problem--- but the company went a charged a $175.00 transportation fee on top of that- signed before he left--- but was not explained that the charge would be included--- called the office to dispute the charge and follow up on parts that needed to be ordered from manufacturer--- refused to pick up phone and never heard from them again-- CROOKS and they seem to get away with it consistently????

They charged me $30.00 shipping on a … They charged me $30.00 shipping on a small spring for my oven. I was not notified of this amount until after it had been shipped, nor was I asked about shipping. It was not expedited or anything. I thought it was outrageous, but when I called and left a message, they did not return my call. I will never order parts from them again.