First tech had no idea what he was… First tech had no idea what he was doing. Very expensive. I feel tech should have given me an idea of the cost and let me decide if it was cheaper to purchase a new unit. Called because first tech didn’t fix the problem and never delivered the part he was supposed to bring back. They send him back charges me again. I finally get a tech that knows what he’s doing and gets unit repaired. They have agreed to refund my second charge which is good but they are still making me pay for a $36 part that I feel they should comp due to the whole situation. Also not good at calling back when promised. Hope I never have to call them again. This was the Wilmington NC office. Update! I got a call from the Mgr. he had been told what had happened. He assured me this wasn’t the way they did business. He agreed that there were mistake made and they would be refunding all of our payments. We are not for profit organization. Should we need anything else repaired we will be going back to them. They gained our respect and trust having took the time to call and make things right.

Technician Cyrus Cyrus was prompt and courteous while troubleshooting the reach in cooler. diagnosed the problem and returned 2 days later installed new part and checked operation of equipment. Cyrus then this past Wednesday to finalize a new Avenger dish washing machine and perform a factory check and performance procedure. Cyrus shows his competence and knowledge. Very good tech. Steve

whaleys service review I have been at cape fear now for about 7 years and throughout this time I have called about Whaley food service to repair different units in out dietary department or I may have had to order some parts and Whaley has always been very good in service and very professional. I would not hesitate to call on Whaley again . I would like to say thanks for always being there for us.

Quick Response Friendly and well-trained technicians who determine the problem and quickly make repair. They go over the costs before they order parts. On one or two occasions, the review was done with one of our employees who is unable to make financial decisions.

Whaley is the First call I make for every part needed! I have been in the HVAC/R and cooking equipment business for 15 years. 12 of these years, I have called Whaley first every time for every part I need to order. I appreciate their prompt response, accurate and fair pricing, incredible shipping times, and the knowlege of the very quality and friendly staff. I highly recommend building a relationship with this company.