Mistakes happen, but this caused a nail biter, very close call. I contacted your company and asked the time frame we would be looking at so I could set my flight schedule . I was to fly out the following Wensday , I had to get my yellow fever vacine and send off everything to them fedex that day, including two money orders for 50 dollars to Ghana embassy and Diane ?. So I sent it out Wensday with my prepaid label. It was received Thursday but he made a mistake the money orders were suppose to be for 60$ Ghana 40$ Diane which would delay everything iset the the money orders and I was mad as hell . He received them Friday a nd got it offtothe embassy on Friday. To change my flight would cost me aprx. 800$ more and I was very worried and nervous. I got a call from Adam that my visa was sent out that night and should be here in the afternoon I waited and waited then about 4 pm I got notification my package missed the currier and would not be tome till after my flight left. After a lot of calls they located where it was and I had little time to find the place and get my package. I got there the lady at FedEx was nice enough to look for it before she went home and I got it. This all should of never happened and I feel a big apology is needed, also your people need to be accurate I telling us what is needed for this. In many ways I paid for this mistake lots a extra driving worry , etc.

Derek is an amazing representative I was speaking and emailing Derek from your company and he's an amazing listener and worker. It's so great to have him on the phone with me because he knows exactly what i want. Other than that, it's a little difficult to reach out to Derek or other representatives. The girl always put me on hold.

Great Job! The transition was smooth, even when I made a mistake. The team at Visa Passport Pro was professional and courteous. I highly recommend this service. Thank you.

Great customer service! I had an issue with the copy of my birth certificate that I submitted and was sure that once I got the corrected copy sent in my passport would be delayed but my Husband would receive his in time for our trip....but much to my surprise... mine arrived right along with my husbands..Scott was extremely informative and help during the entire process

My visas arrived on time, but the customer service leaves quite a bit to be desired. The customer service rep who helped us need lots of work. It took three calls to get a response. When I called to check status, I never got a response. However the visas did arrived on time.