My visas arrived on time, but the customer service leaves quite a bit to be desired. The customer service rep who helped us need lots of work. It took three calls to get a response. When I called to check status, I never got a response. However the visas did arrived on time.

Good when you finally talk to a real person This company got the job done and on time and gave me a few pointers I wouldn't have thought of. Once you actually speak to a real person, this works. However, until you actually sign up online, it's difficult to get anyone to return your call. They are not good about returning your call until you actually have filled out the paperwork and received a case number. Once I actually got all the paperwork in, they were right on top of getting it back before the date they promised. Actually, you can do the same thing yourself by mail if you aren't in a hurry, as you still have to take the paperwork to a place in your area if it's for a new or expired passport.

Visa Passport Pro exceeded my expectations! I had to go to Hong kong for business on short notice(less than 5 days before I had to leave) and noticed my passport was expired. I quickly did a search on-line and decided to go with Visa Passport Pro, Derek Loiseau my contact was professional, quick, informative, and detail oriented with what was needed to ensure I received my passport on time, he also followed up with an e-mail. I was not expecting to receive my passport until that Friday, I recieved my passport a day early. Derek made a stressful situation manageable, I am very confident to refer Visa Passport Pro to anyone who is in need of a passport renewal with a quick turn around.

100% reliable! I needed my damaged passport replaced in three days! Three ! They delivered as agreed, I have no complaints. I am completely satisfied.

Confident and what they do I was told that I would have my visa within 28 days, they provided the visa and they maintained contact and answered questions when I called regarding the progress of my visa app. It was nearly the same cost if I went to the consulate myself, but the consulate could not guarantee that I would have it in 30 days, more like 60, and they also wanted my documents for approval. I had a peace of mind that my trip to Brasil was a GO!