Somewhat satisfied Through the process I had a number of questions. I had great difficulty getting through on the phone but email was prompt and efficient. I did receive my passport in a timly fashion. But I never received any notification of the insurance I purchased. It was not even on my receipt but I did pay for it. I questioned my representative but still have not received anything. I am not sure what to do if the passport was lost.

Efficient, friendly and stress-reducing process! Website was very helpful. Staff likewise. Everything was very efficient and timely. The process made my life much easier. Thank you.

Mistakes happen, but this caused a nail biter, very close call. I contacted your company and asked the time frame we would be looking at so I could set my flight schedule . I was to fly out the following Wensday , I had to get my yellow fever vacine and send off everything to them fedex that day, including two money orders for 50 dollars to Ghana embassy and Diane ?. So I sent it out Wensday with my prepaid label. It was received Thursday but he made a mistake the money orders were suppose to be for 60$ Ghana 40$ Diane which would delay everything iset the the money orders and I was mad as hell . He received them Friday a nd got it offtothe embassy on Friday. To change my flight would cost me aprx. 800$ more and I was very worried and nervous. I got a call from Adam that my visa was sent out that night and should be here in the afternoon I waited and waited then about 4 pm I got notification my package missed the currier and would not be tome till after my flight left. After a lot of calls they located where it was and I had little time to find the place and get my package. I got there the lady at FedEx was nice enough to look for it before she went home and I got it. This all should of never happened and I feel a big apology is needed, also your people need to be accurate I telling us what is needed for this. In many ways I paid for this mistake lots a extra driving worry , etc.

Confident and what they do I was told that I would have my visa within 28 days, they provided the visa and they maintained contact and answered questions when I called regarding the progress of my visa app. It was nearly the same cost if I went to the consulate myself, but the consulate could not guarantee that I would have it in 30 days, more like 60, and they also wanted my documents for approval. I had a peace of mind that my trip to Brasil was a GO!

"Visa Passport Pro Exceeded my expectations without followup from me, they delivered". A welcomed but unplanned FUN trip "across the Pond" was was made possible by "Visa Passport Pro" and their expedited services that took the hassle, pressure of passport renewal out of the equation & without a hitch or followup phone calls from my end. Thanks again Visa Passport Pro for a great experience and visit to Spain.