Mistakes happen, but this caused a nail biter, very close call. I contacted your company and asked the time frame we would be looking at so I could set my flight schedule . I was to fly out the following Wensday , I had to get my yellow fever vacine and send off everything to them fedex that day, including two money orders for 50 dollars to Ghana embassy and Diane ?. So I sent it out Wensday with my prepaid label. It was received Thursday but he made a mistake the money orders were suppose to be for 60$ Ghana 40$ Diane which would delay everything iset the the money orders and I was mad as hell . He received them Friday a nd got it offtothe embassy on Friday. To change my flight would cost me aprx. 800$ more and I was very worried and nervous. I got a call from Adam that my visa was sent out that night and should be here in the afternoon I waited and waited then about 4 pm I got notification my package missed the currier and would not be tome till after my flight left. After a lot of calls they located where it was and I had little time to find the place and get my package. I got there the lady at FedEx was nice enough to look for it before she went home and I got it. This all should of never happened and I feel a big apology is needed, also your people need to be accurate I telling us what is needed for this. In many ways I paid for this mistake lots a extra driving worry , etc.

My visas arrived on time, but the customer service leaves quite a bit to be desired. The customer service rep who helped us need lots of work. It took three calls to get a response. When I called to check status, I never got a response. However the visas did arrived on time.

Expensive, but works I used Visa Passport Pro when I needed my passport done in a week. Even though I had 1 week to do, I had to use 2-day option because of "processing time" and travel time by mail. These guys are going to get paid. So bear that in mind. The staffer that I talked to was courteous and professional, and when there was a possible weather delay on my order, they called to let me know, and my order still arrived before my departure date. If you can possibly get your passport done through normal means, do it. Don't wait like I did. But if you do need it done at the last minute, they will get it done for you.

Visa Passport Pro exceeded my expectations! I had to go to Hong kong for business on short notice(less than 5 days before I had to leave) and noticed my passport was expired. I quickly did a search on-line and decided to go with Visa Passport Pro, Derek Loiseau my contact was professional, quick, informative, and detail oriented with what was needed to ensure I received my passport on time, he also followed up with an e-mail. I was not expecting to receive my passport until that Friday, I recieved my passport a day early. Derek made a stressful situation manageable, I am very confident to refer Visa Passport Pro to anyone who is in need of a passport renewal with a quick turn around.

Efficient, friendly and stress-reducing process! Website was very helpful. Staff likewise. Everything was very efficient and timely. The process made my life much easier. Thank you.