Money deducted from credit card without my authorisation I started to apply for a visa 6 months ago but decided not to bother finishing the application process, now 6 months later £174 has been taken from my credit card without reason. Needless to say that I'll be chasing them for my money back and confirmation that they have deleted my card details. Also bear in mind that their number is an 0844 number which is a premium rate number which generates additional revenue for them. Bad, bad, bad!!! Absolutely outrageous!

Thanks to Rehab @ CIBT Rehab has successfully assisted several times with Saudi Arabian Visas which can be a very daunting process. Rehab always responds to e-mails and queries in super quick timing and is very helpful. Nothing seems to much trouble. - Thank you Rehab!

Unfathomable system and unhelpful staff Tried to help a friend to submit her multiple visa applications. She couldn’t get past the payment point, and CIBT staff kept on blaming her for the issue. I’ve worked in digital, including user interface design, for 30 years and I couldn’t get it to work. Each time I went to pay, the system charged £0.00, rather than the correct amount. Again, CIBT staff told me it was my error, despite its system’s inability to charge the requisite amount. The staff seem to have no customer focus at all — all they did was constantly tell me their system was correct, despite it being exceedingly obvious that it wasn’t. In the end, we gave up and successfully applied for the certificates direct from the countries concerned, all of which was very easy by comparison to CIBT’s useless service and attitude.

Has to be the worst company I have ever… Has to be the worst company I have ever had to deal with. Things can go wrong, but with this shower its impossible to sort it out because they don't reply to emails, answer phones within 40 minutes or more. If you ring them it costs a fortune and I am sure they deliberately don't answer so as to run up the clock. Applied for a VISA on 13/9 no response other than taking over £400, then a month later they say we cant get you a VISA so destroying a £4,000 holiday. Not even a sorry!! OH and the platitudes to earlier complaints on Trust Pilot about contacting the manager. He doesn't exist..his emails bounce back. In short do not do business with them, You will regret it.

AVOID this company ! AVOID this company !! Fees DOUBLE other evisa providers , they do not answer their phones or at least takes 45 mins + to get thru . Called 5 x , 3 of the 5 consultants didnt even ask for my policy # so couldnt reference what I was asking until I finally told them . They were blindly answering my questions. Got 1 visa for Kenya but the cost of their fee - RIDICULOUS . Waiting for 1 more Visa, we'll see . Go with Sherpa !