DON'T BELIEVE THE POOR REVIEWS I was dreading using this company because of the poor reviews. My experience was completely the opposite, I was kept informed throughout the process. Any questions by email were promptly answered by Raechel. The price was also very reasonable. I definitely use them again.

Thanks to Rehab @ CIBT Rehab has successfully assisted several times with Saudi Arabian Visas which can be a very daunting process. Rehab always responds to e-mails and queries in super quick timing and is very helpful. Nothing seems to much trouble. - Thank you Rehab!

Unfathomable system and unhelpful staff Tried to help a friend to submit her multiple visa applications. She couldn’t get past the payment point, and CIBT staff kept on blaming her for the issue. I’ve worked in digital, including user interface design, for 30 years and I couldn’t get it to work. Each time I went to pay, the system charged £0.00, rather than the correct amount. Again, CIBT staff told me it was my error, despite its system’s inability to charge the requisite amount. The staff seem to have no customer focus at all — all they did was constantly tell me their system was correct, despite it being exceedingly obvious that it wasn’t. In the end, we gave up and successfully applied for the certificates direct from the countries concerned, all of which was very easy by comparison to CIBT’s useless service and attitude.

To avoid stress, do not use this company! Applied for visas for Tanzania in December, they eventually arrived after much chasing (multiple phone calls to misnamed Titan Help Desk!) on 23th January, when we were due to travel on 24th! Staff uncaring and unhelpful, promised to get back to me several times but never did! When they did arrive visas had been granted by Embassy on 12th January, 11 days before CIBT forwarded them to me. If you want to avoid stress do not use this company.

No clear instruction, I applied visa using the website. I got mail from them to return the application form. I dont see any application form in the mail attachment. There was a kit in the mail attachment which talk lot about their services but it does not contain any application form. It is confusing. Their customer service number is a premier number( calls will be charged). I sent a mail, but there was no reply from them yet.