Terrible communication, useless service Terrible communication After placing the order. Didn't get any email for futher guidance. When I approached them, they asked me to contact my assigned agent which I never got assigned. Wasted two weeks for a process that one of my colleague completed by himself within 5 days.

Awful experience. Awful experience. Slow, inefficient, not correct advice

I have to warn future travelers I have to warn future travelers with Uniworld against using their partner, CIBTVisas. After waiting three weeks, I found they had neglected my file. I applied directly though the Vietnam Immigration Department, but it looks like the visa will not arrive on time. It is also terrible that Uniworld doesn’t offer any compensation for the error their partner has made. Look out for yourself and avoid Uniworld’s partner I will probably avoid Uniworld altogether. Afterall, there are numerous companies that offer river cruises.

VISA not required for UK citizens… VISA not required for UK citizens visiting Canada, yet this company's website is telling me I need one at a cost of £150.00.!! Please explain. Incorrect information given to travellers. Only ETA needed at a cost of $7. Would'nt even rate this 1 star review if I could. Update 20.7.22 - and look at their response!

Terrible service Terrible service, impossible to get hold of someone on their 084 number (repeatedly held on hold for 30+ minutes). The information is not the clearest and their website design is terrible and very un-user-friendly. They are expensive as well. Careful dialing the 08 contact number as most mobile phone contracts charge an extortionate fee eg 44p per minute, to call this number. Still awaiting email response, dreadful.