We won even it was an Extraordinary circumstance Took about 2 months to get compensated for the delay we had in August but I , my husband and our two kids got compensated about 2000$ total for the delay for the route Bucharest - London with Wizzair . You gotta be patient as the process takes a while but they did all the heavy work . British airways refused to paid us telling it was an extraordinary circumstance but those guys were able to get us compensated .

Slow, inefficient, poor communication - total waste of time We had flights cancelled last minute and went through flighthelp as there was minimal compensation offered. We waited for nearly a year to hear back about our case and followed up on progress three times in the meantime. Twice, after delays of several days, they finally replied to say cases could take up to six months. Eventually I had a very brief email saying the case had been closed because the flight was shorter than three hours. There should be clear information on the site about what cases they can follow, and it is unbelievable that it would take months and months to reject a reason like this. In the meantime, we lost the chance to accept the minimal refund from the airline. Total waste of time and effort, and terrible communication. Don't recommend.

Bad experience, looks like a scam I had a delayed flight in September 2023 from Malaga to Bucharest, they approached me in the airport told me it will take 6 months, after multiple attempts to contact them they always answer telling me that they didn't receive the funds and always blame WizzAir. One of the employees trying to get the signature of someone else for his compensation he accidently sent me a screenshot on WhatsApp with the email that contained the answer from WizzAir that confirms that on 23 Oct the compensation was approved and the money will be sent in 7 working days to FlightHelp. So please avoid , its just a scam, they keep the money for themselves and not paying anything.

I want to say my experience shortly I want to say my experience shortly. I had a flight in July, I applied alone but my case was refused due to extraordinary circumstances and then I applied with this company Flighthelp, I had no more expectations because the case was being sent to court, but in the end I let them to do his job and the case was approved. They did everything they could, although we can't control the airline. Thank you flighthelp

Until now I didn't think I could get… Until now I didn't think I could get the money in Romania (as you get hit with waiting everywhere you go) not just give it: ) Flight Help helped me to get compensation for flight delay of more than 3 hours and I want to thank them for their help and recommend them highly.