The best company I had a delayed flight and they helped me with my compensation. I didn’t do anything, they did everything . I appreciate them for transparence .

No answer, no money I applied in August 2023 for a cancelled flight Cluj-London, helped by an airport flighthelp agent, got confirmation in my email but got no money, no news no nothing. On WhatsApp I comunicate to the robot. Dissapointed Update: After leaving this review I got quick answer from a real person in my WhatsApp conversation with flighthelp. Now I am requested lots of documents to proof otherwise this review will be deleted. Will do my best this review to be live!

Scammers I am still waiting for compensation from FlightHelp, even though they ask me for bank account 3 months ago. Nobody is answering, website is garbage for everything except new claims. Real time status is garbage as well. my next solution is local authorities for consumer rights. If anyone succeded with them, share pls your idea/resolution

Being approached by Flighthelp representative at the airport I was approached by flighthelp rep' at Bucharest airport after my flight was delayed to use their services for filing a claim, the rep did not explain what I am signing and that their commission is 45% . I have asked to cancel my signature 30 minutes later - I am waiting for their response - so far they did not get back to me. if they will address my issue I will change this review

Slow, inefficient, poor communication - total waste of time We had flights cancelled last minute and went through flighthelp as there was minimal compensation offered. We waited for nearly a year to hear back about our case and followed up on progress three times in the meantime. Twice, after delays of several days, they finally replied to say cases could take up to six months. Eventually I had a very brief email saying the case had been closed because the flight was shorter than three hours. There should be clear information on the site about what cases they can follow, and it is unbelievable that it would take months and months to reject a reason like this. In the meantime, we lost the chance to accept the minimal refund from the airline. Total waste of time and effort, and terrible communication. Don't recommend.