Imaginary snake!! Ordered a magic snake on 4th December. I contacted pet & path at the end of December who emailed to say it was on the way. They also included a tracking number which seems to have an error. It is now 12th January and I am still waiting. I have emailed them twice since their first response but just receive an automated email. Absolutely useless company and have ZERO idea how they have managed to reach the dizzy heights of a 4.2 star rating on Trustpilot! Would definitely not use this company again!!!

Excellent customer support Excellent customer support from help with discounts to updates with shipping. They always replied super quickly and I can’t wait to see how much our cats love the toys!

Fantastic experience! I must say I was skeptical about purchasing from Pet&Path but I've had the best experience, customer service is no doubt one of the best I've ever delt with! The products we purchased (Pet&Path magic hammock and the snake) are of incredible quality and as a bonus we got a ebook of many tips and tricks for free! I highly recommend this company, they're doing amazing things, I just wish they had more products I could purchase for my fur babies.

Pami Excellent service from start to finish! pet toy excetly what it shows on line, very good value.

Discount code… When I placed the order I forgot to enter the discount code. I emailed and the company answered right away and made the adjustment for me.