Pet&Path Magic Snake Scam! I ordered the Magic Snake for my cat from Pet and Path. The money went out of my account instantly then never heard anything or received an email to confirm my purchase. I contacted their support contact form on their website to ask if there was a problem with delivery and to say I never received a confirmation from them. I never heard anything back. About 10 days later the Magic Snake arrived and I was instantly disappointed with the product. It's poorly made. They promised money back if you are unhappy, no questions asked! I contacted them on their support form on their website again to ask how I could make the return. Never got a reply. Waited two weeks before contacting them again to ask for my money back. Still not got anything. The company is a scam and lies about their money-back guarantee. The snake in my opinion an expensive piece of junk. I noticed that another person put a 1* review and Pet&Path came back to them to say that they never received their email on their support form. I don’t believe this at all. They will probably come back to same to me. They can get away with it as the email form on their website doesn’t send proof of sending so the buyer/victim can’t provide them evidence. My next step is to report them to Meta, as it was on their platform that they were falsely advertising their product. Pet&Path I still want my refund?

Great customer service! Great customer service! I accidentally entered my old address, I sent them email, they were able to update the shipping address to the correct address Additionally the snake toy is lovley, my little kitten Cooper enjoys playing with his new toy 🥰

Great customer service Great customer service! I can’t review the snakes yet as the cats will get them on Christmas Day but I am sure they will love them!

I received my order promptly I received my order promptly. One of three mechanics snakes was damaged. I sent an email explaining the issue and received a response within 48 hours. The issue was addressed promptly and effectively. The product is great and good value for money.

Excellent product and Customer Service Excellent product and Customer Service, refund for the Magic Snake which my fussy cat just ignored.