Excellent product and Customer Service Excellent product and Customer Service, refund for the Magic Snake which my fussy cat just ignored.

Imaginary snake!! Ordered a magic snake on 4th December. I contacted pet & path at the end of December who emailed to say it was on the way. They also included a tracking number which seems to have an error. It is now 12th January and I am still waiting. I have emailed them twice since their first response but just receive an automated email. Absolutely useless company and have ZERO idea how they have managed to reach the dizzy heights of a 4.2 star rating on Trustpilot! Would definitely not use this company again!!!

Pet&Path Magic Snake Scam! I ordered the Magic Snake for my cat from Pet and Path. The money went out of my account instantly then never heard anything or received an email to confirm my purchase. I contacted their support contact form on their website to ask if there was a problem with delivery and to say I never received a confirmation from them. I never heard anything back. About 10 days later the Magic Snake arrived and I was instantly disappointed with the product. It's poorly made. They promised money back if you are unhappy, no questions asked! I contacted them on their support form on their website again to ask how I could make the return. Never got a reply. Waited two weeks before contacting them again to ask for my money back. Still not got anything. The company is a scam and lies about their money-back guarantee. The snake in my opinion an expensive piece of junk. I noticed that another person put a 1* review and Pet&Path came back to them to say that they never received their email on their support form. I don’t believe this at all. They will probably come back to same to me. They can get away with it as the email form on their website doesn’t send proof of sending so the buyer/victim can’t provide them evidence. My next step is to report them to Meta, as it was on their platform that they were falsely advertising their product. Pet&Path I still want my refund?

Scam!!!!!!!!!! Do not buy Scam. order PP5803 not arrived since paying for it in scam!!!!!!!!!!!

Can't fault customer service and support My cat didn't like the toy but I can't fault the product or the customer service and support. I'll definitely be looking at alternatives for Benny (my cat).