I received my order promptly I received my order promptly. One of three mechanics snakes was damaged. I sent an email explaining the issue and received a response within 48 hours. The issue was addressed promptly and effectively. The product is great and good value for money.

Scam!!!!!!!!!! Do not buy Scam. order PP5803 not arrived since paying for it in scam!!!!!!!!!!!

Great customer support I sent a question to support because I hadn’t received the tracking number I was supposed to get once the item shipped. Emily replied to my email and suggested I check my junk folder as the item had indeed shipped. She even mentioned it was now in my home country. I followed her suggestion and sure enough, the tracking number email was in the junk folder. A few days later the item was delivered. My cat seems to enjoy it but he’s not as playful with like the cats in the ad were. All cats are not created equal. I’m very pleased with the entire transaction. Not something I can say for other sellers on Facebook

Excellent product and Customer Service Excellent product and Customer Service, refund for the Magic Snake which my fussy cat just ignored.

Not what I'd expected Delivery was a bit late, but that's not a problem. Unfortunately my cat didn't like it. I didn't find it very entertaining either. The snake is slow and it occasionally bumps into objects, then it gets stuck. Same thing with carpets: terrible with carpets, so if you have them, the snake, which basically goes round in circles, will get stuck every single time it meets the carpets.