Luka Stefanovic
GBStraightforward refund in a reasonable time Angieszka handled the claim for refund on a delayed flight very professionally, asked for a few details and documents and once I sent those, she submitted the claim and said now we wait for a bit. So after maybe two months, we received the compensation and very quickly it was in my account. Couldn't recommend higher!
Larisa Cristina
DE"Outside our scope of work" but my country appears on their site They said "Outside our scope of work" but Romania including Timisoara's airport appear on their site. Don't recommend this, I think you only choose some cases that suit you. I have requested help for delayed flights from Romania to Skiathos with AirConnect airline, but I think you don't want to work if the airline is a small company.
Yaw Ansah
ITSmooth and open process The whole process was very smooth. Took a few months (June 20 - August 28) because Iberia is apparently one of the more difficult airlines. However, Agnieszka Fanslau (Claim Flights) updated me at every stage until they finally requested the details to make the deposit into my account (minus the agreed charge for their services). The charge was worth it - I have already recommended Claim Flights to one other person.
Arkadiusz
PTGood communication with the representative. Good communication with the representative. I received a 75% refund for the flight delay. The procedure is relatively simple, but the waiting time for the refund is half a year. It's probably not up to ClaimFlights, but up to the airline.
Camille BOUCARD
GBSuper helpful and easy to work with Agnieszka was extremely quick to respond, stepped in to get the best service and allowed me to get the fastest refund possible. Will for sure be going through her again! Really recommend.