sigrun
ISAgnieszka Fanslau took care of my case… Agnieszka Fanslau took care of my case and due to a misunderstanding between my friend and myself I had to ask twice for my claim and Imy request was very well met by Agnieska. My best thanks for good service.
Esperanza Bas
GBoutside our scope of work My case is was declined because "it is outside our scope of work". All online flight trackers show the delay and this is a European company flying out of Spain. At least their response was quick and I can move on with my claim elsewhere
Konrad Sikora
ITExcellent service, will use again! I've contacted in date 12/12/2023 ClaimFlights due to a cancelled flight. Mrs. Fanslau has been very clear in every step of the process and she ended the conversation telling me that it could take atmost 3 months. Exactly 2 months later I've received the communication that everything went through, left my bank coordinates and in less than 10 days I've received the amount.
Andrew Soye
GBI was sceptical at first, but 100% from me! I was sceptical at first, but after reading some reviews and reaching out to the company I decided to hand them my case which involved a delayed landing and so a missed connection flight resulting in me and my family having to stay overnight, unexpectedly, in Frankfurt. I have to say they delivered 100% as promised. Agnieszka Fanslau is excellent - she knows her stuff and she nailed it.
Arkadiusz
PTGood communication with the representative. Good communication with the representative. I received a 75% refund for the flight delay. The procedure is relatively simple, but the waiting time for the refund is half a year. It's probably not up to ClaimFlights, but up to the airline.