Patiently waited for my $3600 order for… Patiently waited for my $3600 order for 5 months. When I started calling looking for update I been fed random "stories" from warehouse delays, to blaming manufacturer, then supply chain issues, then there were 20 more customers ahead of me waiting in line for the same product, and the latest one topped the cake with blaming transaction processor and telling me to get my money from my credit card company cos they will not issue refund nor gonna send product. Not talking about numerous times "customer service" just hang up on me on the phone. Oh yeah, somewhere in there they requested too to pay $75 for liftgate service too cos my item was "about to ship". Never did. Absolutely terrible company. Is it even real company or just some sort of money laundry scheme?! I am still in limbo and I not sure if I will get money back even from credit card company since its has been so many months. Avoid at any cost!

Great selection and reasonably priced Great selection and reasonably priced, but the one I wanted was sold out with no availability for at least 30 days due to the COVID 19 panic. No worries though, Abe looked around for an alternate for me and refunded my payment with no hassles or delay when he couldn't find a similar item.

Incorrect Shipment Ordered a commercial refrigerator for our office remodel. After I placed the order, they confirmed and noted the order had shipped. When I checked on it, they told me the manufacturer raised their price and would have to pass that along which I refused. They then offered a comparable model as a replacement for the same cost which I accepted. Instead of a refrigerator, they shipped a freezer. I have been trying for over a month to have them return and replace. Although they are not out of business, they do not return phone calls . . . ever. I have tried many times. I have received some e-mails, but nothing clearing stating what they are doing. I have ordered several commercial products for our lunch room and not one problem with any other appliance. This company is dissapointing at best. I would not recommend ordering from them.

Donper USA XC16 Frozen Dink Machine I ordered the Donper USA XC16 Frozen Beverage Machine about 2 years ago and just wanted to leave a review update. This machine still works great and we never had any issues with it - Love it! If you're planning on using it for a BBQ, keep the machine indoors so your drink freezes faster. I would recommend chilling the ingredients the night before. Restaurant stock shipped this machine so fast and the item was flawless. Thanks you! I would definitely order from here again.

Free shipping, isn't. This company is all about "free shipping", but they will charge you anyway. We live in a large suburban area in Montana, and have recently moved here, resulting in lots of large and heavy items being shipped here. Furniture, gym equipment, heavy treadmills and the like, all without issue. After choosing restaurantstock.com to order a commercial freezer, saving maybe $200 over other big box stores, Abe from RestaurantStock.com rings my wife demanding another $125 because it's their "right" to charge customers for shipping, (remember that bit about "free shipping"?). I asked for the invoice, replied with questions justifying the charge, and within 40 minutes instead of getting answers, Abe cancelled our order. The whole experience felt like a scam.