Would not shop again with Swell Second purchase from these guys, first had a faulty item and they asked if I wanted to keep it if 10% was deducted from the price. Why would I pay 90% for something that did not work? Second time around they only told me that items were not available after dispatch. If I would have known that I would not have ordered from them in the first place. Now I need to order the same items elsewhere and incur additional postage and delays. Not good when you are talking about the welfare of pets.

Great service and happy fish I contacted customer services about stock and when it would be available Got a response straight away and advised as to product available by Holly. Best customer advice just as the products for fish pond and great Delivery service Carlton Prince

Useful pond supplies shop The product I ordered seemed good, with long guarantee period. Delivery was very prompt and when I had a query, it was resolved quickly.

I just received my new 54 litre fish… I just received my new 54 litre fish tank and was extremely impressed. To be honest I was very sceptical that it would survive the journey, but it did. Many thanks to Swell UK and the courier company.

Poor packaging on glass aquariums. i received an aquarium in poorly packaged condition for such a fragile item. We all know how badly parcels are handled on delivery so this should be factored in with fragile items. its like all they have/allowed to pack with is a few balls of rolled paper, which is a bit laughable around a glass tank. The first aquarium arrived and as i opened the box i noticed somebody had just shoved a few rolls of the paper down the sides and nothing protecting any impact on the top or bottom of the box so all that is between a glass aquarium and impact is a sheet of cardboard. So when opening the box i wasnt suprised to find it smashed. i issued an exchange, i waited a week and then emailed to ask when the new aquarium was arriving, only to be told nobody had dealt with the exchange, it happens but poor again . No info was given on what to do with the smashed aquarium either and its contents so it sat there for 10 days waiting for an exchange so again poor service. A new one arrived finally and left me with the smashed tank. The delivery was an even poorer packaged replacement that was unsurprisingly even more smashed aquarium than the last one. i have now two smashed aqauriums to deal with and an angry customer. Selling aquariums packaged like this seems like madness, the percentage that arrives damaged must be huge . Just stick some foam around the bloody corners, most do. It may seem like an expense for some pen pushers but you now have a dissatisfied customer with two smashed tanks and a refund to be issued while i purchase it elsewhere and hope for more care in the packing department. As a regular customer i feel Swell has been great service for years but if they send tanks out packed like this then ill look elsewhere.