Pond liner Customer service was brilliant and very helpful . Really good prices and service

No customer service values I paid for next day delivery on my item. I waited in all day and it didn’t show up. No notification emails from swell to update me about the fact it had been sent. I previously cancelled an order from Swell as after 4 days it still hadn’t been sent. They operate in the customer service dark age where they don’t even send dispatch notifications.

I just received my new 54 litre fish… I just received my new 54 litre fish tank and was extremely impressed. To be honest I was very sceptical that it would survive the journey, but it did. Many thanks to Swell UK and the courier company.

Wrong impellers ordered, sorted without hassle. All good. Ordering and delivery of my items was very smooth and quick. Unfortunately I ordered the wrong Impellers... However, Emily from customer services, had me sorted in no time and next day delivery too, again as smoothly as these things can be. Much appreciated.

Poor packaging on glass aquariums. i received an aquarium in poorly packaged condition for such a fragile item. We all know how badly parcels are handled on delivery so this should be factored in with fragile items. its like all they have/allowed to pack with is a few balls of rolled paper, which is a bit laughable around a glass tank. The first aquarium arrived and as i opened the box i noticed somebody had just shoved a few rolls of the paper down the sides and nothing protecting any impact on the top or bottom of the box so all that is between a glass aquarium and impact is a sheet of cardboard. So when opening the box i wasnt suprised to find it smashed. i issued an exchange, i waited a week and then emailed to ask when the new aquarium was arriving, only to be told nobody had dealt with the exchange, it happens but poor again . No info was given on what to do with the smashed aquarium either and its contents so it sat there for 10 days waiting for an exchange so again poor service. A new one arrived finally and left me with the smashed tank. The delivery was an even poorer packaged replacement that was unsurprisingly even more smashed aquarium than the last one. i have now two smashed aqauriums to deal with and an angry customer. Selling aquariums packaged like this seems like madness, the percentage that arrives damaged must be huge . Just stick some foam around the bloody corners, most do. It may seem like an expense for some pen pushers but you now have a dissatisfied customer with two smashed tanks and a refund to be issued while i purchase it elsewhere and hope for more care in the packing department. As a regular customer i feel Swell has been great service for years but if they send tanks out packed like this then ill look elsewhere.