My order was packaged really well My order was packaged really well, upon opening my order I noticed that some items were missing. I contacted Swells customer service team and spoke with Miah, they advised that they would correct the mistake and send out my replacement items the next day. Couldn’t be happier with the speed and efficiency. Recommend anyone to order from Swell!

Poor packaging on glass aquariums. i received an aquarium in poorly packaged condition for such a fragile item. We all know how badly parcels are handled on delivery so this should be factored in with fragile items. its like all they have/allowed to pack with is a few balls of rolled paper, which is a bit laughable around a glass tank. The first aquarium arrived and as i opened the box i noticed somebody had just shoved a few rolls of the paper down the sides and nothing protecting any impact on the top or bottom of the box so all that is between a glass aquarium and impact is a sheet of cardboard. So when opening the box i wasnt suprised to find it smashed. i issued an exchange, i waited a week and then emailed to ask when the new aquarium was arriving, only to be told nobody had dealt with the exchange, it happens but poor again . No info was given on what to do with the smashed aquarium either and its contents so it sat there for 10 days waiting for an exchange so again poor service. A new one arrived finally and left me with the smashed tank. The delivery was an even poorer packaged replacement that was unsurprisingly even more smashed aquarium than the last one. i have now two smashed aqauriums to deal with and an angry customer. Selling aquariums packaged like this seems like madness, the percentage that arrives damaged must be huge . Just stick some foam around the bloody corners, most do. It may seem like an expense for some pen pushers but you now have a dissatisfied customer with two smashed tanks and a refund to be issued while i purchase it elsewhere and hope for more care in the packing department. As a regular customer i feel Swell has been great service for years but if they send tanks out packed like this then ill look elsewhere.

There's a reason swell is cheaper then everywhere else This is the second time in the past month that I've ordered from swell and both times the glass has been completely smashed due to poor packaging. I've asked if they can collect the smashed aquarium to remove and have been ignored. A refund is pending I guess I'll use the money to pay someone to remove the broken fish tank.

Wrong impellers ordered, sorted without hassle. All good. Ordering and delivery of my items was very smooth and quick. Unfortunately I ordered the wrong Impellers... However, Emily from customer services, had me sorted in no time and next day delivery too, again as smoothly as these things can be. Much appreciated.

Late Delivery Comlaint My order included a fee for next day delivery. The order didn't arrive next day so I informed the supplier and asked for refund of the fee. I received an email next working day saying the refund had been arranged and Klarna confirmed this would be issued within 3-5 working days. The mark of a good company for me is how customer complaints are dealt with and Swell UK Ltd dealt with my complaint brilliantly. David