They do not stand behind their guaranteeI have a springtail infestation they… I have a springtail infestation they started treating about 12-2023 they sprayed dusted fogged numerous timesI told them they were still here I wanted someone to come after hours and see for themselves and to catch some I called when they got bad again and they would not take the call that was 4-17-2024 they did not refund the $291.35 I paid to solve this problem

I would rate zero star if that is an… I would rate zero star if that is an option! It is a nightmare to work with Terminix. When they signed us up, they said we could cancel the contract if we move. We moved, but contract cannot be cancelled. And worse, we called many times to tell them we won't renew, including one month before the contract expiration date. They renewed our contract anyways. They said we called in December to cancel, which is too early. We must call on Jan 24th to cancel! Of course, we called before and after, those calls didn't count! We kept receiving bills, and repeatedly told them the same thing: we don't live there anymore and we wanted to cancel. Unbelievable!!! I spent hours and hours talking to them regarding this! From last December to middle of April, our account is finally cancelled. I would never use Terminix again.

Simply do not work with Terminix I wish I would have checked for reviews on Terminix earlier but I was too terrified to wait any longer to get my termite problem treated... I am so dissatisfied with the termite services provided by Terminix, which they have not only failed to resolve our termite problem but continue to waste my time. We initially chose Terminix this year due to its reputation and promise of effective termite control. Our house showed signs of termite activity, posing a severe risk to the integrity of our home’s foundation. Upon contacting Terminix, they were quick to install bait stations around our property, advising us to allow a few months for the treatment to take effect. However, instead of a reduction in termite activity, we observed an increase, prompting further calls for assistance. This is where our troubles truly began. The responsiveness and professionalism initially displayed by Terminix vanished when it came to follow-up service. We have made multiple attempts to address the increased termite activity, scheduling appointments for further inspections. These appointments have been repeatedly missed without explanation. Each time, I reached out to customer service, receiving no clear answers or solutions, just a cycle of rescheduling and ineffective escalations. This not only wastes our time but also prolongs the termite damage to our home. The situation has reached a point where the lack of accountability and effective response from Terminix has left us more vulnerable to termite damage than before their intervention. It is unacceptable for a company of this stature and specialty to display such a lack of commitment to their customers and their contractual duties. We are incredibly disappointed with the service provided by Terminix. We trusted them to help protect our home and they have failed to do so. This experience has not only resulted in wasted time and money but has also increased our stress and anxiety about the safety and longevity of our home. I urge potential customers to consider this experience when choosing a termite service provider. A company that cannot follow through on its commitments or provide timely solutions to escalating problems is not one that deserves your trust or your business. We expected far better from Terminix, and they have failed to deliver. Too long didn't read summary: Terminix failed to control our termite problem; instead, it worsened. Repeated missed appointments and unhelpful customer service have left us frustrated. I would not recommend this service to anyone.

Terminix both thumbs down Terminix merged with/took over a number of other companies and the merger clearly didn't work at least on the residential side. Not only were the mice not removed but calls and emails were not answered. Service appointments did not come at the scheduled time. Take your business elsewhere

I would give terminex zero or negative… I would give terminex zero or negative if I could! They quoted me $5000 to take care of our post issues plus $150 per month. Post issues still on going, they have not sealed up everything they said they would. I have called countless times to have this taken care of but no response after 10 months! Finally a manager came out last but still have not heard anything back. We can hear critters at night and have birds in the soffit they were supposed to take care of. I also paid an extra $700 to have my deck sealed to keep the bee population down and keep my deck from being eaten up.... guess that was a waste of $700! Still waiting for a response, I guess I need to take legal action.