I would rate zero star if that is an… I would rate zero star if that is an option! It is a nightmare to work with Terminix. When they signed us up, they said we could cancel the contract if we move. We moved, but contract cannot be cancelled. And worse, we called many times to tell them we won't renew, including one month before the contract expiration date. They renewed our contract anyways. They said we called in December to cancel, which is too early. We must call on Jan 24th to cancel! Of course, we called before and after, those calls didn't count! We kept receiving bills, and repeatedly told them the same thing: we don't live there anymore and we wanted to cancel. Unbelievable!!! I spent hours and hours talking to them regarding this! From last December to middle of April, our account is finally cancelled. I would never use Terminix again.

This is the worst pest control company… This is the worst pest control company ever. They don't even deserve the 1 star but since there's not a zero choice, I give them a 1. They lie about the quality of their services. They charge for services that were provided and unresolved issues. I had to close my credit card account because they kept on charging it for services that were not provided. I complained about my dissatisfaction with their services several times and requested to cancel the membership, but they were still charging my card.

Disappointed and out thousands Wish I could give this zero stars. Took thousands of dollars from us, gave us only dollar store mouse traps, foam fill and no attic insulation replacement where they themselves photographed mice nesting. Do not expect to reach anyone locally. Do not expect any responsiveness. After waiting over a month for insulation, I was approved for a significant refund from regional office for work not completed. It was denied by the local office manager who preferred a grudge as opposed to customer satisfaction. Read reviews. They take advantage of customers and then gaslight them. I lost thousands. They have no pricing until visiting your home and making the situation sound catastrophic. Call and ask what mouse exclusion costs. No set figure. They make it up as they see the home where you live and the cars in the driveway. I wouldn’t believe it if I hadn’t experienced it. Don’t use this company.

No loyalty No loyalty, no customer service mixed with total lack of responsibility. I have been using this company for termite control for over 23 years. I never receive a monthly invoice.when paying on their website they take the amount they want you to pay, not your contract amount. When you call to have these charges corrected they “have no ability to give refunds “…. When you ask for management “they can’t help you”… when asking for the name of your area manager “ they are not allowed to give you that information “…what can they do? Fill out a request to have the manager contact you. This takes up to 48 hours. Either the manager was not informed, has no concept of time, is busy with other unsatisfied customers or just doesn’t care I will never know. 🤷‍♀️. I will go elsewhere in search of customer service and consistent billing along with trustworthy accounting.

The worst company I have ever done… The worst company I have ever done business with and I am 60 years old. Paid for a rat inclusion. They only did 80% and now refuse to come back out and finish. Contract says they will set rat traps. No rat traps because the inclusion is not done. No one will call you back even corporate phone number not working. The funny thing is I get text on how did we do from Terminix. I wish I used someone else. Lastly salesman that I signed contract refuses to call me back. A bunch of crooks use someone else!!!!