Disappointing Product Service We ordered a vanity from DecorSuite.com after searching for it on other websites and finding out that is was out of stock. DecorSuite showed it was in stock and at a lower price as well. We were so excited to finally find the vanity & order it...only to get an email 3 days later that DecorSuite had to refund our credit card because the manufacturer had discontinued the item. First, DecorSuite should keep their website updated with product availability and second, they shouldn't have charged our card before confirming the availability of the item. We had to wait for the refund before we could order it elsewhere and it put our construction behind schedule.

So far not so good I ordered a tub faucet and was sent the wrong one. I have notified the company and was told they would send the correct one next week. I truly hope they will keep their word because I have my contractor on hold waiting to complete my bathroom remodel. Also, the shipping packing was not the greatest as the faucet and some of the parts were ripped from their packaging; however, I was able to put them back together. Otherwise the faucet looked similar to the one online. I am hoping to the company will rectify this situation.

Nice pedestal tub Our tub was delivered very quickl it's very heavy but managed to get it in my house with my wife only. I used lifting straps I bought from Amazon and used a furniture skate under the pallet. We lifted it up gradually putting 2x4's underneath until it reachef the level of our front door then I lifted and leaned back as my wife pushed the end on the skate. Tub is very nice we still have to get it off the pallet and our still remodeling our bathroom. The faucet kit is very nice but was hoping on the cross handles that is shown online our faucets has levers instead. I'm going to call to se if we can get the other handles. Can't wait to use it.

You didn't send what I ordered I'm keeping it, but was very disapointed. You showed nickel and brass faucet. I got one with no brass.

Quality delivered! I ordered a Kingston Brass shower faucet from DecorSuite.com. The cost and quality of the product were exceptional. The only area of discontent for me was the cost of the shipping. In order to ensure shipping within 5-7 days (not 2-3 days), the shipping cost was $35 which was more than a one-third the cost of the actual product. I have recommended DecorSuite to my plumber for other customers, but I did warn of the outrageous shipping fees.