So far not so good I ordered a tub faucet and was sent the wrong one. I have notified the company and was told they would send the correct one next week. I truly hope they will keep their word because I have my contractor on hold waiting to complete my bathroom remodel. Also, the shipping packing was not the greatest as the faucet and some of the parts were ripped from their packaging; however, I was able to put them back together. Otherwise the faucet looked similar to the one online. I am hoping to the company will rectify this situation.

No proper follow up and couldn't care about my business. Ordered standard aerator parts for many faucet models. Was glad they indicated stock since the manufacturer and other internet dealers showed out of stock. Placed order. Received a voice message from one of their reps. I called this person back and left a message to call me. A week or so passed and I called to check on my order. I was informed that the order was cancelled because the manufacturer did not have stock, which I already knew. This person said that delivery would be 4-6 weeks. I told the rep that I was prepared to wait 4- 6 weeks and was disappointed thaI they cancelled my order without my approval. I went on line to attempted to place an order with the manufacturer. Their website didn't allow the order to be placed. I talked to a factory rep and said that I needed to order these parts. The manufacturer made modifications to their website me to place my order, which I did. The order was shipped within one week.

Quality delivered! I ordered a Kingston Brass shower faucet from DecorSuite.com. The cost and quality of the product were exceptional. The only area of discontent for me was the cost of the shipping. In order to ensure shipping within 5-7 days (not 2-3 days), the shipping cost was $35 which was more than a one-third the cost of the actual product. I have recommended DecorSuite to my plumber for other customers, but I did warn of the outrageous shipping fees.

Received tub & it's beautiful! We received our tub w/faucet today and we're thrilled. It's beautiful and the price was very good. We wrote a previous review about not hearing anything since we ordered & had already been billed. It would be very good if the customer was notified when shipped & approx. delivery date. However, all's well that ends well!

Fabulous price and quality I purchased an acrylic claw foot tub and hardware package, WOW it was the most incredible price and beautiful! My only problem was finding them as they do not come up on google in CA, I found them while on google in Chicago.