NEVER WORK WITH THIS MOVING COMPANY I cannot even give one star to this company. I strongly advise against working with this moving company. Royal Palm Moving company charged me over the phone a total of $1588 (for 300 cubic feet) and asked for a $500 deposit without disclosing that it was non-refundable. This occurred on 1/26/2024. Four days before my moving day on 3/5/2024, they informed me that my belongings required more truck space (424 cubic feet), so they charged me an additional $2479.04 and requested an extra $300 as a second deposit. When I tried to cancel my contract, I discovered they wouldn't refund my initial $500 deposit and instead charged me again, alleging my items needed more space without sending an inspector beforehand. On my moving day (3/9/2024), they subcontracted another company, G & M Moving and Storage Corp, to pack and load my items onto the truck. The movers placed my items in separate boxes to occupy more truck space, even though they could have used fewer boxes. They used specialized, expensive boxes without consulting me. I was left with no choice but to pay whatever they demanded on moving day. If I wanted to cancel due to the high price, I would have lost my $800 deposit that I had already paid, and I couldn't find another moving company at that time. Additionally, they failed to deliver my belongings on time and showed little concern despite charging exorbitant fees and knowing the urgency of needing my items. My questions are: 1. Why didn't they send someone to estimate the total price beforehand? 2. Why did they send another company without informing me? I had not contracted with this second company; my contract was with Royal Palm Moving. When I complained to Royal Palm Moving, they ignored my calls multiple times and eventually stated that my belongings took up more truck space. If their movers chose to pack my items separately to create more space and then charged me more, that is not my problem. Finally, the manager of Royal Palm Moving only provided me with the phone number of G & M Moving and Storage Corp and suggested I deal with them directly. He showed a lack of concern for customer problems. Both companies charged me $5000, even though the initial quote was $1588. I want to inform both Royal Palm Executive Interstate Movers and G & M Moving and Storage Corp that customers are dissatisfied with the way they handled this situation. I filed my complaint at the Better Business Bureau. Last Thursday the G & M Moving assistant promised to deliver my stuff on Sunday or Monday, but they did not it. Today they promised to bring my stuff on Wednesday or Thursday. Right now, I had another call from Royal Palm Moving and they threat me that if I do not remove the complaint from the site, they never bring my stuff. I did write my complaint at BBB (Better Business Bureau) and expected they help me and people like me to stop this kind of treat from a moving company with customer? DO NOT TRUST THIS COMPANY

These people are complete liars These people are complete liars! Do not use!!! They tell you one price and change it multiple times! The arrival was 2 days late. The jerk that showed up with his teenage son said he called multiple times and he was going to prove me wrong and yet he’d been calling the wrong number the whole time. He also said in front of my entire family he was not going to guarantee my belongings would arrive. Then what the heck am I paying for! That’s when the mover and his child left! Pretty expensive deposit for 3 days of hell! After calling customer service they claim I broke the contract! Will be hiring an attorney! DO NOT FALL VICTIM TO THIS COMPANY !

Absolutely horrible! Absolutely horrible!! Complete scam!! Lied to about pricing. Only professional when trying to get your money then when it comes to move date- their phone lines are out of order, do not respond, customer service will not help nor put you in contact with the drivers who are supposed to be moving your items. No 24 hour in advance notice upon pick up. Never showed up to pick up. If we could give negative ratings we would. Report as fraud!!!!!

SCAM - DO NOT USE THIS GARBAGE COMPANY ! They are con losers SCAMMERS. This place doesn't deserve a single star. These people are low lives who are completely unprofessional and want to do nothing but rob people of their money. Movers never showed up on moving day. Called them 5 times for them to keep moving the pickup time further back each time. Not to mention, the man I spoke to was a complete ass. This company is a broker and they hired another company with horrible reviews to move our stuff. Finally at 8 pm the driver calls and says "hey what's up" ???? Completely unprofessional and a SCAM. Do NOT use this joke of a company. They pay people to write reviews for them and it's clear. I will be filing a complaint with the better business bureau. STAY FAR AWAY FROM THESE PEOPLE

Great affordable experience I was surprised that my experience was as good as it was being that there were a few bad reviews and the price fortunately the move went very well my price didn’t exceed what I was quoted and my items were put together flawlessly. I had a great experience my rep. Brett instructed me to list all items on inventory to keep price the same. Thank you guys and thank you Brett