Mary Malave
GBThese people are complete liars These people are complete liars! Do not use!!! They tell you one price and change it multiple times! The arrival was 2 days late. The jerk that showed up with his teenage son said he called multiple times and he was going to prove me wrong and yet he’d been calling the wrong number the whole time. He also said in front of my entire family he was not going to guarantee my belongings would arrive. Then what the heck am I paying for! That’s when the mover and his child left! Pretty expensive deposit for 3 days of hell! After calling customer service they claim I broke the contract! Will be hiring an attorney! DO NOT FALL VICTIM TO THIS COMPANY !
Ariel Raymond
GBThis was the easiest move I’ve ever had… This was the easiest move I’ve ever had and it’s all thanks to these guys. They moved me from Pennsylvania to Florida which I was extremely stressed about, given the amount of furniture, clothing, and personal belongings I had. They gave me realistic estimates and after I saw how efficiently and careful they were with my things, I was so glad I went with them. Would definitely use them again
Chalayna Branch
GBI wish I could give them a negative… I wish I could give them a negative number but that's impossible. They must have family and friends putting up the stars and good ratings because they tried to scam myself and my mom out of our money. We booked with then to move from Wisconsin to Arizona and they never called nor showed up and I had to pay my previous owners more money to stay thinking they would eventually show up NEVER HAPPENED. We called and called and kept getting the run around and once we stopped payment on the check that was sent to them someone kept calling. 😆 Don't fall for this mess with these jive turkeys. All the 5, 4,3 and 2 stars came from someone they know DON'T DO IT
Kyle Benes
GBGreat affordable experience I was surprised that my experience was as good as it was being that there were a few bad reviews and the price fortunately the move went very well my price didn’t exceed what I was quoted and my items were put together flawlessly. I had a great experience my rep. Brett instructed me to list all items on inventory to keep price the same. Thank you guys and thank you Brett
Minoo Khodabakhsh
GBNEVER WORK WITH THIS MOVING COMPANY I cannot even give one star to this company. I strongly advise against working with this moving company. Royal Palm Moving company charged me over the phone a total of $1588 (for 300 cubic feet) and asked for a $500 deposit without disclosing that it was non-refundable. This occurred on 1/26/2024. Four days before my moving day on 3/5/2024, they informed me that my belongings required more truck space (424 cubic feet), so they charged me an additional $2479.04 and requested an extra $300 as a second deposit. When I tried to cancel my contract, I discovered they wouldn't refund my initial $500 deposit and instead charged me again, alleging my items needed more space without sending an inspector beforehand. On my moving day (3/9/2024), they subcontracted another company, G & M Moving and Storage Corp, to pack and load my items onto the truck. The movers placed my items in separate boxes to occupy more truck space, even though they could have used fewer boxes. They used specialized, expensive boxes without consulting me. I was left with no choice but to pay whatever they demanded on moving day. If I wanted to cancel due to the high price, I would have lost my $800 deposit that I had already paid, and I couldn't find another moving company at that time. Additionally, they failed to deliver my belongings on time and showed little concern despite charging exorbitant fees and knowing the urgency of needing my items. My questions are: 1. Why didn't they send someone to estimate the total price beforehand? 2. Why did they send another company without informing me? I had not contracted with this second company; my contract was with Royal Palm Moving. When I complained to Royal Palm Moving, they ignored my calls multiple times and eventually stated that my belongings took up more truck space. If their movers chose to pack my items separately to create more space and then charged me more, that is not my problem. Finally, the manager of Royal Palm Moving only provided me with the phone number of G & M Moving and Storage Corp and suggested I deal with them directly. He showed a lack of concern for customer problems. Both companies charged me $5000, even though the initial quote was $1588. I want to inform both Royal Palm Executive Interstate Movers and G & M Moving and Storage Corp that customers are dissatisfied with the way they handled this situation. I filed my complaint at the Better Business Bureau. Last Thursday the G & M Moving assistant promised to deliver my stuff on Sunday or Monday, but they did not it. Today they promised to bring my stuff on Wednesday or Thursday. Right now, I had another call from Royal Palm Moving and they threat me that if I do not remove the complaint from the site, they never bring my stuff. I did write my complaint at BBB (Better Business Bureau) and expected they help me and people like me to stop this kind of treat from a moving company with customer? DO NOT TRUST THIS COMPANY