Amanda Lufkin
GBWhat a horrible company What a horrible company. I don't know how these ppl sleep at night stealing people's belongings who want to and are willing to pay their bills. My father passed away and I'm trying to pay and clean out his storage units but they refuse to take my payment and will sell my great grandmother's family heirlooms. Who refuses money?! They sure took the payment from me last month. This is a ridiculous company policy that they definitely choose over common sense. My father has rented these units for 20 YEARS, but I guess that's just not enough profit.
Robert
GBEasy process Easy process. Online process has some bugs as it relates to not having vehicle storage. Will not let you complete online check in without filling out the for on vehicle make model year and vin. I just put in bogus information of multiple 1’s and it accepted it and let me complete application and move in.
Nancy Longshore
GBFees, Rate Increases and Rodents!! Do not rent space from this company!! Rates increased even though rodents accessed my unit soon after occupying the unit. The insurance coverage plan is so convoluted to discourage filing a claim but the cost also increased. Fees, fees and more fees if you are ever late paying. They make it seem like it's standard business operations but it is all designed to get possession of your belongings and auction them to the highest bidder. BEWARE of renting from 10 Federal Storage Facilities anywhere!!
Shawna Burch
GBCalled around Called around. Found best rate here. Handled everything online. Self service was confident fast and solved my storage issues immediately. Found uphill entrance after circling around several times.
Robert Mendez
GBDO NOT RENT FROM HERE!! DO NOT RENT FROM HERE!!! 1 month after you sign rate will go up at least 40 bucks! Then they will add fees that aren’t disclosed to your bill. Claiming they emailed you. Worst storage EVER!!! Worst experience ever!!! All they want you to do is sign up from a month or so and then move out or default so they can sell your stuff. Hateful people work here!!