My 10Federal experience Although this was a new experience where the facility is unmanned, I was still able to get what I needed. The live reps over the phone were awesome at getting the job done and being sure I had what I needed. The were polite and patient. And when I encountered a problem with the unit they stayed on the line until resolved. Sure better experience from the last place I had. I’d recommend 10 Federal to anyone any day. Thanks 10Federal.

Storage made simple I reserved my unit online & the process was quite easy. My unit was ready for me right away, with complete access. Moving in, I had a few questions, called & had a great experience with customer support. I highly recommend 10 Federal Self Storage & the use of their fully automated system is genius!

auction buyers beware Bought and paid for an auction unit and drove over 100 miles to get there and the gate code did not work. Called and waited and waited to report to their “customer service” and she said that was the correct code and that she would report it. I had to go back the next day to finish cleaning the unit and the gate code still did not work. Again called and never got ahold of a person and automatically went to voicemail and no return call. Both times had to wait for someone to exit to be able to get in through the gate to get to the unit. Then when using their website per their request to submit a photo of the cleaned out unit the Submit button would not work. Tried two devices with the same result. Unreliable from my experience and felt very disrespected and that as an auction buyer just not important to them They did not do their part but I did mine in spite of their failure. Will not do business with this company again. Can’t get ahold of anyone to truly help.

10 Federal Storage on FM 1516 has… 10 Federal Storage on FM 1516 has really gone down hill. The Gates are supposed to be Secure, but lately the South Gate has been left Open many times Day and or Night..!I am Considering moving somewhere else where I know my belongings will be Safe. I have brought the matter to the Attention of Management and nothing ever gets done.

Princeton Rd Princeton Rd, Johnson City, TN location. Monthly rate increased twice in one year. This coincided with the disappearance of all hand trucks inside the facility. This forced tenants to carry their own materials. Having a bad back made this even worse! When I brought this to the office staff’s attention, I got no reply. Seems to me that if they’re going to raise rates, the extra funds could have gone to furnishing tenants with more equipment for use. This led to my departure and I wouldn’t recommend this facility to anyone !