Excellent customer service! I have used this company three times. Twice for materials and installation and once for just materials. The employees are extremely helpful and they go above and beyond to make sure you are 100% satisfied with their installation. Always my first choice for flooring. Great family run business

Franklin Tile … This is the second time i have used Kathryn to do flooring projects and they do a fabulous job!! She is very accommodating and a true pleasure to work with. I will use them for other future flooring needs and highly recommend her to anyone.

Say is great to work with. Installer called out sick and had no back up plan Say was great and came out the same day to measure. He helped my wife and I pick the best carpet and we set a date to install. I got a call at 8:30 on the morning of install to hear the installer called out sick and they could not come that day. Say was great to explain the issue and I could tell it out him in a bad spot. I had trouble believing the management had no backup plan for this sort of instance. My house prepped and ready to go, making using some areas of the house difficult. This was highly inconvenient. After speaking with Say, he was able to get a new team out the next day and made concessions to compensate me. I may still use them in the future but hope the management would find ways to avoid delays due to one person calling out. The inconvenience to the customer and understanding the installer could call out at any time, they should be able to still run their business.

Horrible service! Horrible service!! Tried to bring back some tile back and was told that due to the tile being in my garage and loosing its color they wouldn't let me return the tile. Tried to speak with a manager and was told that he wasn't available. Absolute worst service ever. Will never recommend this company to any friends or future clients.

We recently had our backsplash tiled by … We recently had our backsplash tiled by Franklin Tile and Carpet. We are thrilled with the outcome. It came out beautiful and the grout color recommended to match the tumbled marble subway tile is a perfect match. They also did a very nice job protecting our new counters and cleaning up.