A competent, consultative sales person A highly regarded contractor, Mr Tom Norton, suggested that we use Franklin Tile. We visited Franklin Tile and fortunately we were helped by Kathryn Cahill. Kathryn is an excellent consultative sales person who brings a strong sense of design and harmony to the task of picking out the right tile that will fit the existing decor; with so many choices the task is overwhelming ..We were very lucky to have Kathryn guide us through the many steps in making our final decision. We have recommended Franklin tile to our neighbors whom I know have done business with your company....

Right away and most consistently Right away and most consistently, and with that, I 'm definitely thrilled. I 'm certainly going to propose you to be wonderful and superb.

Horrible service! Horrible service!! Tried to bring back some tile back and was told that due to the tile being in my garage and loosing its color they wouldn't let me return the tile. Tried to speak with a manager and was told that he wasn't available. Absolute worst service ever. Will never recommend this company to any friends or future clients.

Carpet purchase and installation We worked with Say in selection of a carpet for the downstairs of our condo in Franklin. We found Say to be most helpful, informative and professional in determining our selection of a carpet. The carpet installers were likewise most professional and very pleasant and extremely diligent. They completed the installation between approximately 11:45 and 5:00 and did a superb job! We love our new carpet. We would most definitely return to Franklin Tile Carpet One Carpet for future needs. They installed the carpets on the top floor of our condo approximately 16 years ago and it has held up beautifully which is why we returned to the store.

Very happy! My decorator steered me to Franklin Tile and Carpet One. Bernie was very helpful in keeping the cost reasonable, but choosing good looking carpets. The installers were extremely professional and very neat. They did a great job and we are thrilled with our new carpet. We can't wait to do our bathrooms over and will certainly be using Franklin Tile and Carpet One as they have in extensive selection of both trendy and timeless tile.