cleaner was fine, fees high cleaner was fine. fees were high, especially the monthly $52 fee that I was not even aware it was being charged to my account.

The cleaning lady is not the issue- the… The cleaning lady is not the issue- the issue is with the company itself. how you going to advertise for $19.99 a month then turn around and charge double that, plus extra extra for your services that hasn't even happened. YOU A FRAUD! The cleaning lady however was good/decent - But the way they catch you with backend fees is stupidddddddddddddd

Company/platform is shady as F Company/platform is shady as F. Really cheap teaser rate comes with a $49/month autopay "membership" fee for 6 months. I'm in month 3, so I can't say to the ease of cancellation after 6 months is up, but that's my plan -- because I expect to be able to talk with someone about issues for $50/mo and there is no way to contact these people except their help form -- which they make super inconvenient (with three screens to button through) to submit. My first help request via form was never answered. The really crap thing is that you have little control over who they assign to your cleaning date and what their hourly charge is, and the hourly rate of the cleaner can also change between when you read their bio and what they charge you. For example, my last used cleaner is listed as $35/hr on their bio/review page. Dazzling Cleaning invoiced the job at $40/hr PLUS an unexpected "Priority Fee" of $20/hr. There was no indication of what a Priority Fee was when I set up the job request, nor that my job dates/times would be slapped with this fee. I would have chosen not to have anyone come had I known the rate was $60/hr + 15% + tip. There is no way to prevent cleaners that have hourly rates beyond what you have available in your budget, so a cleaner with an hourly rate of $80 can take your job and you have little recourse if it's more than you can handle. The fine print in the scheduling email will tell you to check the estimated invoice for payment details, but that invoice is stated as just an estimate and the "Priority Fee" didn't appear on it the first time I checked the job -- but it sure was there as the job finished. Also, you have to cancel a job within a certain amount of time (48 hours), and sometimes the jobs get picked up way in advance, then dropped by the cleaner and picked up by another one within that time limit. So, I was stuck with a more expensive cleaner, with a hidden exorbitant fee, and would be penalized for cancelling. Not cool. Thus far, I've had two cleaners out to perform basic cleans on bathrooms and floors, and they were both very good, so the service was fine, but this is far more expensive than just contracting with a traditional set schedule service and I wish I had just gone that route.

This company has NO customer support This company has NO customer support. There is NO phone number listed anywhere, so it impossible to speak with a live person. If you try to email them, you get an automated response that the email address is NOT MONITORED. Their billing system is really quite complicated. I guess there is a monthly :Membership Fee" of $49 and an unknown amount for the monthly cleaning. I am cancelling after this month's cleaning. The cleaning person scheduled for today, never showed up, nor called.

Good cleaning service -