Tim White
GBGreat site for identifying the parts… Great site for identifying the needed parts, backed up by a solid inventory. I ordered several parts for 2 different Dysons, and they all arrived very quickly and were OEM parts. The prices are just a bit high, I think, but having the right parts, well-indexed, and in-stock makes it worthwhile.
WY
GBDO NOT BUY FROM THIS WEBSITE I placed an order for items totaling over $100. They confirmed order and immediately charged me. After a week with no further information about shipping or any updates at all, I emailed and called them. Email went unanswered and their “customer service” call line automatically bumps to voicemail, which I left, also unanswered. Weeks later, several more emails and voicemails later, still zero response, zero updates, and no items from my order have been sent to me. I am in process of disputing charges and consider this company to be a complete scam. How reputable vacuum brands (Dyson, Miele etc.) are sold on their site is unbelievable to me, they should discontinue their relationship with this company completely. In short, total scammers! Do yourself a favor and DO NOT BUY FROM THIS WEBSITE!!
Jennifer
GBReally impressed with speed and responsiveness I was very happy with my experience ordering from Vacuum Direct! I actually misplaced the tracking number and emailed them about it shortly after my purchase. I got a response from their customer service persons almost immediately with the number. Woohoo! Plus i got the vacuum that I ordered in less than 3 full business days when I was expecting it in 5. Now that's service!
David Eggen
GBI had ordered a few items over a month… I had ordered a few items over a month ago and i got 1 item quick and good quality. However i have received several emails telling me the vacuum bags had been shipped only i still have not received them. So i can not in good conscience give more than 1 star a the vacuum bags should be the easier item to get as they are available at wallmart these days. I would just rather get them from a reputable dealer if that were possible. Thank you,David Eggen
Carrie Perrien Smith
GBMy first time to fix my own vacuum I never thought of repairing my Dyson myself but after I took the vacuum head apart to see what was wrong with it, I thought I'd give it a shot. The parts diagrams on the website were very helpful in ordering the right part. The price was right and the part arrived quickly. Once I unboxed it, it took about two minutes to remove the old head and install the new one. I would have liked to seen the part packed a little better but it arrived in perfect condition.