Brent
GBBE CAREFUL when purchasing from this… BE CAREFUL when purchasing from this company … great service on the front end but then when it comes to returns, they go silent. Their own Return Policy on their website encourages you to call first to receive a RMA before mailing a returned item back. I have called and emailed several times with no response. By the way, you only have 30 days to return items … interesting how silent they are.
S Ali
GBNever Answer phone Call , And no email response I bought vacuum and suction was really bad from day one I tried to call them on number provided nearly one month but no answer at all they put me on hold more than 40 min and my call drops automatically . Tried to send them email nothing happen so far . Unbelievably Bad service
Tom
GBThis company is not accessible! Ordered a replacement part on January 14. It's now February 7 and I have received no updates regarding the status. Status online says "order confirmed". Followed up twice by email with no response. Found a phone number on the website and you can't speak anyone as they force you to leave a message. This is terrible customer service. Send me my product or return my money!
Jennifer
GBReally impressed with speed and responsiveness I was very happy with my experience ordering from Vacuum Direct! I actually misplaced the tracking number and emailed them about it shortly after my purchase. I got a response from their customer service persons almost immediately with the number. Woohoo! Plus i got the vacuum that I ordered in less than 3 full business days when I was expecting it in 5. Now that's service!
David Eggen
GBI had ordered a few items over a month… I had ordered a few items over a month ago and i got 1 item quick and good quality. However i have received several emails telling me the vacuum bags had been shipped only i still have not received them. So i can not in good conscience give more than 1 star a the vacuum bags should be the easier item to get as they are available at wallmart these days. I would just rather get them from a reputable dealer if that were possible. Thank you,David Eggen