BAD BUSINESS. I agree with R. Leytham! In order to cancel, I have to pay out my contract even after we lost our house to hurricane Harvey. They have no consideration for ANY of their customers...probably because they have been sued by ADT & other security companies. They claimed they were affiliated with ADT. DO NOT SIGN A CONTRACT WITH THESE VULTURES!! They don't even deserve 1 star!

Stay away from this company Stay away from this company. Had an alarm system that was under contract for 5 years. System never ever worked, bad equipment, bad service and when I had to move, no help. These people would not compromise so I wound up paying for nothing for 3.5 years. Now contract is up and they are telling me it was automatically extended because I did not notify them in writing. What a nightmare. Not only did I pay $4000 for nothing, I have had to spend a considerable amount of time trying to get them off my back.

NorthStar Horrible Customer Service My family (my mother) has been stuck with these people since June 2015. They automatically extend the contract 18 months and won't let you cancel it. Since the account was in my mother's name and she passed away, Northstar added my name to the account without any documentation, so it couldn't be cancelled. The hardware was run through a landline which was disconnected last summer. NorthStar is not interested in the customer having updated equipment either. The current equipment is 7 years old and beeps because ATT removed 3G towers. There is no monitoring as the equimpent is no longer receiving a signal. NorthStar is only interested in collecting their money from customers. All around NOT NICE OR PROFESSIONAL people. The word fraud comes to mind.

Don’t sign you’ll be in high rate… Don’t sign you’ll be in high rate contract forever. They auto renew without even checking with you if you want to renew. Most expensive service, didn’t realize until after I signed up 5 years ago and now I’m stuck for another 18 months. That is is I remember to cancel in request in 16 months.

So… perhaps an update is needed So… perhaps an update is needed. Northstar is still harassing us!! They originally said it would cost over1,000.00 to void our contract. Then 800.00, then 400.00. We talked to customer service and they agreed to 110.00. Now, they say we will have to go to court to settle.,Their story changes with each representative.,We originally would have fulfilled our contract. Then it broke down filling the house with alarm beeping non stop. After 10 calls to Northstar, we finally dismantled it ourselves, and went with a different company for safety reasons. We are a medically fragile household. One representative is ruder and dumber than next. So, court it is. Proceeds will go to St Jude’s Hospital.