Wow such bad installation. Our tech never showed or called us to… Our tech never showed or called us to cancel. After spending over 2 hours getting transferred to different people we ended up rescheduling. Well he did show up today. The work was high schoolish at best. Where they ran the power cords into the house they left dime sized holes in the walls. They tore drywall away around one of the outlets leaving a quarter inch gash 1 inch long next to the outlet. We have been customers for 9 years. Now i have to fix their incredibly bad work myself. I would call and cancel but after reading other reviews this unprofessional company will just take more money. Please dont use this company. Save your time your money and your house.

Bad customer service- equipment doesn't work Installers were nice enough. However, the motion sensor kept getting set off by my cat. Company replaced sensor, moved it, adjusted sensitivity-still went off. When I spoke to customer service they said they'll drop the sensor from the system and that was it. When I explained this wasn't a good resolution for me since I signed up for the service for the advertiSed motion sensor and door sensors. The rep explained "well the motion sensor was free". I then decided I didn't want to continue with this company. Transferred me to someone else...they promised to call me back tomorrow (I was in middle of teaching class when alarm was set off my cat) I never got phone call. Terrible customer service. No follow through and poor equipment.

no integrity Phone reps promise but do not deliver. found out after 16 years of payments that my alarm was not actually being monitored called to cancel service and was assured my equipment was under warranty but they wouldn' fix it and required a discounted purchase of a new system

DON'T DO IT If you are looking to subscribe to security service with ADT/Protection1 Don't do it! They make it near impossible to cancel your service. It's taken over 6 months and countless hours on the phone, emails, and running around. It took SO LONG and they kept on charging us while we jumped through all their hoops. There are so many wireless cameras and other services. I would look elsewhere.

This company makes it IMPOSSIBLE to… This company makes it IMPOSSIBLE to cancel. They do not let you cancel online and they make up ridiculous rules that impede your ability to cancel their services. I sold my house over a year ago and moved across country I have been trying to cancel the service for months. I they kept denying my attempt due to, "requiring further identification" or "word passcode needs to be reset" there is always a reason why i couldn't cancel. in total since i stopped using their service they charged me an additional $865.76! I had to go through my bank and stop them from charging me further.