no integrity Phone reps promise but do not deliver. found out after 16 years of payments that my alarm was not actually being monitored called to cancel service and was assured my equipment was under warranty but they wouldn' fix it and required a discounted purchase of a new system

Worst customer service Worst customer service. No one ever returns your calls even the managers lie. I have been a customer for many years and the best decision I ever made was to cancel my service with this horrific company. Stay away do not purchase from Protection One/ADT. You will s ave yourself a lot of time and aggravation. ( I never write negative reviews but felt compelled to write this one to help other customers). This company has no communication skills.

This has been the worst experience We have not received much help in setting up our alarm system and the first time around it didn't work. The second time we haven't received all of our equipment and personally I really miss my old alarm company. This one has not protected me at all for the month of October.

Scammers! Beware of Dishonesty!! Scammers, dishonest and horrible customer service! I fulfilled my requirement as a customer (after months of horrible service and false alarms with their equipment), returned my equipment to them which delivered to their facility on Aug 2. I thought I was finally done but no. They sent me a bill for $718 two months later claiming my equipment had not delivered and they can't find it!! SCAMMERS! I opened a case with BBB but they are not responding! Horrible, run from this company!!

Wow such bad installation. Our tech never showed or called us to… Our tech never showed or called us to cancel. After spending over 2 hours getting transferred to different people we ended up rescheduling. Well he did show up today. The work was high schoolish at best. Where they ran the power cords into the house they left dime sized holes in the walls. They tore drywall away around one of the outlets leaving a quarter inch gash 1 inch long next to the outlet. We have been customers for 9 years. Now i have to fix their incredibly bad work myself. I would call and cancel but after reading other reviews this unprofessional company will just take more money. Please dont use this company. Save your time your money and your house.