DON'T DO IT If you are looking to subscribe to security service with ADT/Protection1 Don't do it! They make it near impossible to cancel your service. It's taken over 6 months and countless hours on the phone, emails, and running around. It took SO LONG and they kept on charging us while we jumped through all their hoops. There are so many wireless cameras and other services. I would look elsewhere.

Nightmare billing We have been with some version of this company for decades. The company provides adequate equipment that generally provides the required service. However, it is THE MOST INCOMPETENT company for billing and collections we have ever encountered. Bills never arrive, followed by delinquency letters and threats to discontinue service. Multiple conversations with supervisors have been useless. It’s not worth it.

Bad customer service- equipment doesn't work Installers were nice enough. However, the motion sensor kept getting set off by my cat. Company replaced sensor, moved it, adjusted sensitivity-still went off. When I spoke to customer service they said they'll drop the sensor from the system and that was it. When I explained this wasn't a good resolution for me since I signed up for the service for the advertiSed motion sensor and door sensors. The rep explained "well the motion sensor was free". I then decided I didn't want to continue with this company. Transferred me to someone else...they promised to call me back tomorrow (I was in middle of teaching class when alarm was set off my cat) I never got phone call. Terrible customer service. No follow through and poor equipment.

23 years with this company (previously westinghouse) and I'm just fed up The technicians are poorly trained, and take hours to fiddle around and finally admit they don't know how to fix something. Second technician broke a parking gadget in my garage, moved stuff without permission, didn't fix the problem. Third tech fixed the problem, but declared my broken gadget "fixed" and now I have to fight the company for reimbursement. Terrible service, no refund/credit for my inconvenience (five + hours total) and broken parking gadget.

Reliable But Monitoring Is So Very Expensive. Lots of alarm companies offer monitoring, and their prices vary wildly. Although some are not credible or trustworthy, one can easily choose by doing some basic research, talking with neighbors, or by reading reviews like these. One thing I can count on Protection 1 for is regular rate increases. At this point i'm paying roughly twice what I would be paying with other reliable companies. I'm paying $32 a month now. And since they use a proprietary alarm system, it's not as simple as just switching monitoring services. Be warned... once you choose these guys your basically locked in to accept their rate increases and paying their high rates.