Customer Service A few days after my installation, my basement door went offline and I get notifications/calls from Protection 1, but they have yet to send a technician out to repair the issue. It's funny how Protection will work with you to schedule an installation (get your money), but when it comes to repairs.....I've been waiting for a few weeks.

Bad decision System was installed about a month ago. It has not worked reliably since installation. Had to wait over a week for service call...yet when I signed the contract the tech was here in an hour to install an activate. Obviously a sales oriented company, not service.

Terrible company They are terrible to deal with in customer service got hung up on 3 times and they hide costs in their billing. Their cancellation fees are ridiculous so better be with them for 5 years and in some cases more otherwise your paying lots of money. When I asked to talk to a manager I was told the customer service lady was the manager also lol wow

Terrible customer service was a customer for 6 years, when it came time to cancel my service due to divorce, etc they charged me $750 since the contract wasn't fulfilled. The company has no sympathy for people who lose their house, can't afford a mortgage anymore and then add a $750 fee to top off the insult of being broke. What crap! I will never refer anyone to ADT/Protection 1 again. What happened to treating people with respect instead of gouging them regardless?

Bad customer service- equipment doesn't work Installers were nice enough. However, the motion sensor kept getting set off by my cat. Company replaced sensor, moved it, adjusted sensitivity-still went off. When I spoke to customer service they said they'll drop the sensor from the system and that was it. When I explained this wasn't a good resolution for me since I signed up for the service for the advertiSed motion sensor and door sensors. The rep explained "well the motion sensor was free". I then decided I didn't want to continue with this company. Transferred me to someone else...they promised to call me back tomorrow (I was in middle of teaching class when alarm was set off my cat) I never got phone call. Terrible customer service. No follow through and poor equipment.