Wow such bad installation. Our tech never showed or called us to… Our tech never showed or called us to cancel. After spending over 2 hours getting transferred to different people we ended up rescheduling. Well he did show up today. The work was high schoolish at best. Where they ran the power cords into the house they left dime sized holes in the walls. They tore drywall away around one of the outlets leaving a quarter inch gash 1 inch long next to the outlet. We have been customers for 9 years. Now i have to fix their incredibly bad work myself. I would call and cancel but after reading other reviews this unprofessional company will just take more money. Please dont use this company. Save your time your money and your house.

Terrible company They are terrible to deal with in customer service got hung up on 3 times and they hide costs in their billing. Their cancellation fees are ridiculous so better be with them for 5 years and in some cases more otherwise your paying lots of money. When I asked to talk to a manager I was told the customer service lady was the manager also lol wow

Technician never arrived to the appointment I waited for 4 hrs as they told me to wait for the appt from protection one and the technician never arrived. I called them and they said the tech arrived but he did not knock the door neither ring the door bell. How was I supposed to know he was there? I also checked through the windows constantly and I never saw the technician.

Terrible customer service was a customer for 6 years, when it came time to cancel my service due to divorce, etc they charged me $750 since the contract wasn't fulfilled. The company has no sympathy for people who lose their house, can't afford a mortgage anymore and then add a $750 fee to top off the insult of being broke. What crap! I will never refer anyone to ADT/Protection 1 again. What happened to treating people with respect instead of gouging them regardless?

Terrible customer service We recently bought a house in NOLA. The previous owners used Protect 1 so I attempted to use them as well. I contacted one of their customer service agents, who noted that the previous owners names were on their records. After keeping me on hold, he came back and noted that the person who the seller dealt with messed up and scheduled to hook up their new home didn't removed the old home. OK. So several weeks later I call back to schedule installation and they refuse! Seems that the first agent I talked with never corrected the problem. Agent number 2 I dealt with refused to deal with me and was rude. I only gave them one star because this doesn't allow zero stars. Terrible customer service, stay away.