We have had GHS since February 2018 We have had GHS since February 2018. The service is good, customer service when you can reach them is great. They have certain operational hours, so you don't have someone live to speak with 24/7 if there is a technical issue with equipment. However as far as being able to secure home and feel safe, they are great and response time is awesome.

Shady, sneaky, business practices Back in 2018 a technician was sent out to check my alarm panel to make sure it was working properly. When he finished I had to e-sign his form verifying that he checked my panel. He said I would get an email copy. That email copy was an extended contract my husband and I never saw or agreed to. When I called customer service to complain about it, it was a waste of time and we have been stuck in this contract for two and a half years. Sence they want you to cancel in writing 30 days in advance, I will send it 60 days in advance certified mail, return receipt requested. This is a shady company with terrible business practices. If they have to trick you into a contract instead of presenting it to you and letting you decide what you want to do, this is a company I don't want to deal with and wouldn't recommend to my worst enemy.

Contract was up last November,2020.They… Contract was up last November,2020.They automatically kept it going. Without my approval. I've called,pleaded, several times to stop withdrawing from my bank account always an excuse. Just sent a certified letter for them to stop. Was told I would have to pay 300 dollars to get out. Filing petition in Federal Court today.May I add, the first call last year the lady tried to trick me in e-signing to another contract and I refused.

GHS / Vio GHS , Worst security company ! I have just been notified that I was billed 2times for my service as an automatic withdrawal! I attempted to find out why and was placed on hold for over 35min, no one picked up! I also NEVER RECEIVED a copy of a signed contract when the installer came, a year later when I still did not know of how to properly set up the alarm, customer service sent me a PDF thru my email and was to small to read off my phone that I called to get a hard copy sent to my home address and they advised me that they don’t do that!!! Now to find out GHS is now Vio Security... when we’re they to advise their customers. Not everyone reads their email and correspondence SHOULD BE ADDRESSED THROUGH THE USPS!! Not satisfied and I’m awaiting to finalize this situation, and what my payment refunded that they withdrew twice this month!!

My motions detection that I was told… My motions detection that I was told would work so great is not working properly for me. I was sold on this camera that has been replaced and still doing the same thing. Customer service is another issue for me and that really sucks. I am getting an attorney because no one will call me everyday I have had the system it has not worked properly and no one has call after several attempts to talkn to someone. 9016035704 Dorothy Clark-Ellison