Carolyn Balady
GBI’m so happy with ADT Home Protection! I’m so happy with ADT Home Protection! And I really felt that Casey, the ADT representative who came to my home, did a wonderful job of presenting all of the security features that are available. He wasn’t pushy like some people might be, but I truly felt that he had my best interests in mind to help me be safe. Thank you, Casey, and ADT! I will gladly recommend your company. Carolyn Balady
Patricia Helm
GBDoor Monitors not Insstalled At Time of Service The young man that came installed everything was new and did not install the door monitors. So I went two months without protection and after much calling and review, finally got them installed and ADT did give me some credit. A representative named Robin was very helpful.
C. Baker
GBInstaller was completely inexperienced. Installer was completely inexperienced, & what was supposed to take 2-3 hours, took 13 hours for a pretty simple security system. The installer put two sensors into the wrong windows, then forgot to add them back, so I am missing two. I was mischarged for items, and they tried to overcharge me, after the installer came out, so they stuck me with a large additional charge, after telling me everything would be free, with a current promotion. Now I have to go through a 2nd installer coming out to fix all the issues. Buyer beware!!!!! This was a total nightmare!
customerD Hall
GBLee Jackson on behalf of ADT visited… Lee Jackson on behalf of ADT visited our home today to remedy a fault on our alarm and to carry out a service He was extremely efficient and helpful in resolving outstanding matters David Hall
Lagreeta Swopes
GBI love ADT services but when making an… I love ADT services but when making an appointment for start up. They need to let the customer know that they will have paid additional amount the day of the installation. Like the 1st and 2nd months fee's. They already request you to pay an installation fee. So if you $99 installation fee you also need to be prepared to pay 1st and 2nd month monitoring fee within 24 hours not 73 hours. They would have gotten 5 Stars if they would Express start up fee's.